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How Vibe Agency is Automating NHS Processes

How Vibe Agency is Automating NHS Processes

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 In this episode, Taz shares his journey into the tech world, beginning with his childhood in Chelmsford and his early fascination with technology during the dial-up era. He recounts building his first website at 16 for his father's printing business, which sparked his interest in user interface (UI) and user experience (UX) design. Taz discusses his placement at IBM, where he honed his skills in marketing software, and how this experience fueled his entrepreneurial spirit, leading him to co-found Vibe Agency shortly after graduation. KEY TAKEAWAYS The journey into tech began in the teenage years, sparked by experiences with early internet technologies like dial-up and MSN Messenger, leading to the creation of a first website at age 16. The initial fascination with technology shifted from coding to understanding user experience (UX) and user interface (UI) design, emphasising the importance of improving user journeys and processes. After graduating, the decision was made to start a business immediately, driven by a desire for independence and entrepreneurship, leading to the founding of a web development agency with friends. The agency has worked with the NHS for over a decade, focusing on automating manual processes to improve efficiency, such as developing booking platforms and reporting tools for training hubs. BEST MOMENTS "I remember at the age of 16, I built my first website. What fascinated me was actually not the code, it was actually the experience." "When one door closes, another one opens. I always kind of look at it in the sense that when one door closes, another one opens." "If we can automate that, can we make more space for the human element to grow?" "The reality is that the bits that are being automated are the bits that are taking the admin and heavy processes that are causing the pain for the businesses." "We went in and we said, look, why does it have to be done manually? Like you're a small team. Capacity is massively a big problem in the NHS." HOST BIO Brad Staines is a founder in the thick of it - but by design, not by default. As the face of Aquamark Cleaning, he’s built a multi-million-pound operation with 30+ team members, strong systems, and a culture that gives people space to grow. He’s still involved in the business a couple of days a week - but only doing the parts he genuinely enjoys: building relationships, growing the brand, spending time with the team, and spotting new opportunities. The day-to-day grind? That’s been handed over to a structure that runs without constant firefighting. Brad’s also found his rhythm outside of business - with a deep commitment to physical and mental training. Whether it’s strength work, early morning runs, or cold plunges, he’s a believer that how you show up for yourself shapes how you show up as a leader. Working On It is where he brings it all together - growth, grit, and getting better every week.
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