How to Have Customer Service Worth Charging More For
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How to Have Customer Service Worth Charging More For
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About this listen
Customer service isn’t just a task, it’s a mindset. In this episode, Phil explains why great service can outperform sales and marketing, and how small personal touches create long-term loyalty. He shares practical keys like personalizing your approach, communicating clearly, reading your clients, and cooling off before responding. Phil also tells the story of the 2010 Nashville flood and how his team kept clients running during a crisis, proving the power of going the extra mile. This episode is full of simple, real-world principles you can apply right away.
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