How to Scale Customer Education Using a Community-Led Approach with Bluebeam's Aily Roper
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.
Add to cart failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
How to Scale Customer Education Using a Community-Led Approach with Bluebeam's Aily Roper
-
Narrated by:
-
Written by:
About this listen
In this episode of Higher Logic's "Power of Connection" podcast, host Paul Schneider chats with Aily Roper, Senior Manager of Customer Education at Bluebeam. Bluebeam provides digital tools for the AEC (Architecture, Engineering, Construction) industry with over three million users and growing. Topics covered include:
- Scaling customer education.
- Initial issues typically encountered in product education.
- Helping customers learn the full capabilities of a product.
- Facilitating users teaching each other through community.
- Delivering educational content to wide, diverse audiences with varying ranges of expertise and tech savviness.
- Being knowledgeable about how, when, and where your audiences work.
- Getting new users set up right in the product.
- The right role for CSMs to play in community.
- The importance of social learning.
- Selling community up the executive ladder.
Helpful Links:
- Prefer to read? Get the blog recap.
- Bluebeam
- Higher Logic
No reviews yet