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I See What You're Saying

I See What You're Saying

Written by: Michael Reddington
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Truly becoming a great listener and influential communicator requires people to embrace the universality of the human experience. Join Certified Forensic Interviewer Michael Reddington as he speaks with experts from across the spectrum of human communication to explore how they’ve learned to listen and influence others within the context of their lives and careers. Business leaders, investigators, military leaders, scientists, social workers, athletic coaches and beyond all join Michael to share their experiences, perspectives and ideas. Every episode provides listeners with new skills, perspectives and techniques for unlocking hidden value in all of their high impact conversations and relationships.Copyright 2025 Careers Economics Leadership Management Management & Leadership Personal Success
Episodes
  • Learn How to Design Decision Making Teams | Kylee Ingram | Ep. 169

    Learn How to Design Decision Making Teams | Kylee Ingram | Ep. 169
    May 27 2026

    In this episode, Michael Reddington sits down with Kylee Ingram, CEO of Wizer, a decision intelligence platform built to help organizations make better decisions by designing the right room. Kylee draws on the behavioral research of Dr. Juliette Burke and the science of wise crowds to help leaders understand not just who's sitting at the table, but how they think -- and who's missing.

    Kylee breaks down the seven decision-making archetypes, explains why 75% of Western CEOs share just two of them, and shows how that cognitive drift quietly drains innovation and increases decision error over time. She also introduces a practical framework for adapting communication to fit how different people actually make decisions -- not just how they prefer to be addressed.

    What You'll Learn in This Episode

    • What decision intelligence actually means and why it goes far beyond AI-driven analytics
    • The three factors that determine who belongs in any high-stakes decision room
    • The seven decision-making archetypes and why you can only truly operate from a primary and secondary
    • Why achievers and explorers dominate the C-suite and what that costs organizations over time
    • How social bias, information bias, and capacity bias create the blind spots that lead to catastrophic decisions
    • How to identify who is missing from your decision room before the damage is done
    • Why tailoring communication to someone's decision archetype produces measurably better response rates
    • How the same framework used for decision-making can be applied to influence, negotiation, and difficult people

    Chapters

    • (00:00) Introduction to Kylee Ingram and Wizer
    • (03:32) Defining Decision Intelligence and Why the Room Matters
    • (05:47) The Three Factors for Building a Better Decision Room
    • (07:26) The Seven Decision-Making Archetypes Explained
    • (10:15) Cognitive Drift and Why Companies Lose Diversity at the Top
    • (14:42) The Three Biases That Create Decision Blind Spots
    • (19:45) What Happens When Everyone in the Room Thinks the Same Way
    • (27:34) How to Identify Who Is Missing Before a Major Decision
    • (29:56) Applying Decision Archetypes to Communication and Influence
    • (36:14) Working With Difficult People Through Their Decision Style

    Links and Resources

    • Wizer -- https://wizer.business
    • Wizer Snaps (free communication tool) -- https://wizer.business
    • Kylee Ingram | LinkedIn -- https://www.linkedin.com/in/kylee-ingram
    • The Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxR

    Sponsor Links:

    • InQuasive: http://www.inquasive.com/
    • Humintell: Body Language - Reading People - Humintell
    • Enter Code INQUASIVE25 for 25% discount on your online training purchase.
    • International Association of Interviewers: Home (certifiedinterviewer.com)

    Podcast Production Services by EveryWord Media
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    51 mins
  • How to Grow Your Business and Earn Referrals Without Asking | Stacey Brown Randall | Ep. 168

    How to Grow Your Business and Earn Referrals Without Asking | Stacey Brown Randall | Ep. 168
    May 20 2026
    What if the most powerful thing you could do to grow your business was to stop asking for referrals entirely?In this episode, Michael Reddington sits down with Stacey Brown Randall, author, speaker, and host of the Roadmap to Referrals podcast. Stacey has spent over a decade helping business owners and sales professionals generate referrals without asking for them by applying brain science, psychology, and behavioral economics to how relationships are built and maintained.Stacey breaks down why asking for referrals actually works against you, what is really happening in the brain of the person who refers you, and how the right language planted at the right time can move referrals from a conscious ask into someone's subconscious. She also introduces her three-bucket framework for building a referral strategy that compounds year over year, and shares two concrete referral seeds you can start using immediately.What You'll Learn in This EpisodeWhy asking for referrals triggers a brain response you cannot manufacture or replicateHow referrals are actually about your referral source, not about youThe three scientific principles that drive referrals beyond the psychology of trustThe difference between keeping in touch and actually moving a relationship forwardHow to segment your referral strategy across three distinct buckets of potential referral sourcesWhy using someone's name in a thank you note changes how the brain encodes the memoryHow to plant referral seeds during your client experience without it feeling forcedWhat to do when a referred prospect ghosts you before the conversation ever startsChapters(00:00) Introduction to Stacey Brown Randall and the Referral Without Asking Framework(03:24) Why Referrals Change the Entire Dynamic of a Sales Conversation(07:03) Why You Are Never Allowed to Ask for Referrals(10:42) The Three Scientific Principles Behind How Referrals Actually Happen(15:50) The Difference Between Keeping in Touch and Moving Relationships Forward(17:37) The Three Buckets of Referral Sources and How to Approach Each One(24:43) Planting Referral Seeds vs. Asking: What the Difference Actually Looks Like(28:57) The Right and Wrong Way to Write a Referral Thank You Note(34:21) How to Build a Referable Client Experience from the Inside Out(36:40) Recovery Strategies When a Referred Prospect Ghosts You(41:44) How to Onboard a Referred Prospect Without Rushing or Ignoring Them(45:29) How to Learn More and Work with StaceyLinks and ResourcesStacey Brown Randall | LinkedIn - https://www.linkedin.com/in/staceybrandall/Home - Stacey Brown Randall - https://staceybrownrandall.com/The Disciplined Listening Method: How A Certified Forensic Interviewer Unlocks Hidden Value in Every Conversation - https://a.co/d/02ZfcnZmSponsor Links:InQuasive: http://www.inquasive.com/Humintell: Body Language - Reading People - HumintellEnter Code INQUASIVE25 for 25% discount on your online training purchase.International Association of Interviewers: Home (certifiedinterviewer.com)Podcast Production Services by EveryWord Media
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    50 mins
  • Leverage Excuses, Avoid Confrontation, and Quickly Obtain the Truth | Michael Reddington | Ep. 167

    Leverage Excuses, Avoid Confrontation, and Quickly Obtain the Truth | Michael Reddington | Ep. 167
    May 18 2026

    What if the excuse someone just gave you is actually the best thing that could have happened?

    In this solo episode, Michael Reddington breaks down one of the most misunderstood moments in any high-stakes conversation: the excuse. Most leaders instinctively attack excuses, feeling disrespected, frustrated, or deceived. But that reaction, however understandable, almost always makes things worse. Michael reframes excuses not as acts of dishonesty, but as face-saving statements that gift-wrap an admission and open the door to the truth.

    Drawing on his background in forensic interviewing, Michael walks through the neuroscience of why attacking excuses backfires, why accepting them creates a different set of problems, and how a precise four-step response can transform the most frustrating moment in a conversation into the expressway to accountability, root-cause clarity, and lasting behavior change.

    What You'll Learn in This Episode

    • Why the part of the excuse that infuriates you is the part you should ignore
    • How an excuse is actually a face-saving statement that opens the door to the truth
    • Why attacking an excuse puts the other person on the defensive and shuts down your learning
    • The four-step framework for responding to excuses without accepting or attacking them
    • Why "walk me through" is more effective than "help me understand"
    • How to obtain the untainted narrative and listen for intelligence, not just information
    • Why accountability holds better at the end of a conversation than at the beginning
    • How this approach helps you identify the real root cause, not just the surface behavior

    Chapters:

    • (00:00) Introduction: The Topic That Drives Leaders Crazy
    • (00:38) Why We Hate Excuses and What That Reaction Costs Us
    • (03:55) The Admission Before the Because
    • (04:54) What Excuses Actually Are: Face-Saving Statements
    • (06:08) Why Excuses Are the Expressway to the Truth
    • (07:04) The Problem With Attacking or Accepting
    • (09:08) The Four-Step Framework: Thank, Name, Affirm, Ask
    • (12:35) How to Listen for Intelligence, Not Just Information
    • (15:18) Why This Process Works and What It Solves Long-Term

    Links and Resources:

    • The Disciplined Listening Method by Michael Reddington -- https://a.co/d/0aKT2oxR

    Sponsor Links:

    • InQuasive: http://www.inquasive.com/
    • Humintell: Body Language - Reading People - Humintell
    • Enter Code INQUASIVE25 for 25% discount on your online training purchase.
    • International Association of Interviewers: Home (certifiedinterviewer.com)

    Podcast Production Services by EveryWord Media
    Show More Show Less
    19 mins
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