IS Operations and Business Resilience
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IS Operations and Business Resilience
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About this listen
I. Introduction: Setting the Stage for Operational Excellence
II. The Cornerstone: IT Service Management (ITSM)
III. Key Components of Effective ITSM
IV. Ensuring Stability and Reliability: Incident and Problem Management
V. Building Business Resilience: BCP and DR
VI. Optimizing Performance and Capacity: Proactive Measures
VII. Conclusion: The Interconnected Nature of IT Operations and Business Resilience
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