Steve talks with Shonna Waters about coaching technology and employee development. Shonna is a co-founder of Fractional Insights, a company that helps organization increase workforce performance and amplify employee potential by integrating technological capability, work design, and psychological science. Some of the things we cover

+ Using technology to increase self-awareness

+ The risk of over-automating employee development and coaching

+ The concept of “cognitive load”, and how technology can help or hinder our ability to manage it effectively

We also learn how little time we spend practicing to become better at our jobs.

Steve talks with Russell Klosk about workforce planning, what it means to do it well, and how technology is changing how it is done. Russell is a Managing Director at Deloitte and author of a new book on workforce planning called Talent Prophecy. He has helped hundreds of companies build strategies that ensure their workforce can support their strategic goals while meeting their financial objectives. Some of the things we cover

+ Understanding how workforce planning impacts long-term growth and near-term performance

+ The need to incorporate non-HR data into workforce plans from finance, procurement and supply chain operations.

+ How technology is enabling companies to shift from reactive, descriptive workforce planning to proactive and planful strategic forecasting

We also learn what it means to have a workforce planning digital twin.

Steve talks with Muriel Clauson about building HR technology focused on supporting frontline, “deskless” workers. Muriel is the founder and CEO of Anthill, a company that builds technology to engage and retain distributed, frontline workforces. Some things we cover:

+ What makes the frontline employee experience distinct and why it is often overlooked

+ Value gained by establishing better lines of communication with frontline employees

+ The unique challenges of being a frontline manager

We also learn why many frontline jobs are not likely to be replaced by AI.