Episode 8 - Sharon Romeo - Fino Vino - Why Looking After People Matters More Than Serving Them cover art

Episode 8 - Sharon Romeo - Fino Vino - Why Looking After People Matters More Than Serving Them

Episode 8 - Sharon Romeo - Fino Vino - Why Looking After People Matters More Than Serving Them

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 Fino Vino isn't just a restaurant brand; it's a 20-year masterclass in regional and city hospitality, resilience, and the kind of service that prioritises connection over everything else. In this episode of The Ingredients Podcast, Shaun sits down with Sharon, co-owner of Fino Vino in Adelaide's CBD and the iconic Seppeltsfield destination restaurant in the Barossa Valley. Sharon shares her remarkable journey, from starting at Pizza Hut in 1988, through the toxic culture of 1990s hospitality, to building one of South Australia's most respected and enduring restaurant brands alongside her business partner, David Swain. The conversation dives deep into what it really takes to sustain a business through two decades of change: opening a 30-seat venue in Willunga with no menu, transitioning to a 140-seat destination restaurant in the Barossa, surviving a CBD launch during the pandemic, and navigating the challenges of staffing, margins, and customer expectations across vastly different markets. Sharon unpacks the philosophy behind their produce-driven approach, the importance of community over trends, and why authentic hospitality is about reading people, not following scripts. They discuss the evolution of workplace culture, why Sharon refuses to replicate the toxic environments she endured early in her career, how she's learned to let go of control and embrace mentorship, and why the next generation of hospitality workers gives her hope. There's also a powerful reflection on business partnerships, the economics of express lunches versus fine dining, and why polishing cutlery is a waste of everyone's time. This is a conversation about resilience and relationships, margins and meaning, and building something that lasts without losing the human connection at its heart. If you run a venue, work in hospitality, or just care about what great service really looks like, this one's essential listening. This episode is proudly brought to you by Tanda, helping hospitality venues stay compliant, supported, and ahead of the game.
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