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Simple, Interrupted

Simple, Interrupted

Written by: PetDesk
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Simple, Interrupted is a podcast about how to evolve in the ever shifting landscape of veterinary medicine and practice management. In each episode you’ll hear from host Mary Schwartz and passion-driven individuals on their ideas, best practices and stories on surviving radical vet industry changes.

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Episodes
  • Enhancing the Client Journey in Veterinary Practices with Stephanie Worley

    Enhancing the Client Journey in Veterinary Practices with Stephanie Worley
    Feb 2 2026

    In this episode, Mary Schwartz and Stephanie Worley discuss the intricacies of the client journey in veterinary practices. They explore the importance of understanding the client experience from the initial search for a veterinarian to follow-up care after an appointment. Key themes include the significance of effective communication, the role of technology in enhancing client interactions, and strategies for building trust and managing expectations regarding costs. The conversation emphasizes the need for veterinary practices to optimize each stage of the client journey to improve client satisfaction and retention.
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    27 mins
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