Why do Lean tools fade away in so many organizations? And what actually makes improvement stick?

In this episode of KPI Fireside, host Keith Norris sits down with Marcial Portillo, a global operations and continuous improvement leader with more than 30 years of experience improving manufacturing and supply chain performance across the Americas, Europe, and Asia. Marcial currently leads deployment of Spirax’s operational excellence framework across its global supply network.

🔻 Why Lean tools without cultural foundation eventually fade away

🔻 Blending Shingo principles with a global operational excellence framework

🔻 Defining expected behaviors for every pillar and element of deployment

🔻 Leadership standard work and the importance of going to the Gemba

🔻 Structuring tiered meetings (Tier 1, Tier 2, Tier 3) to drive engagement

🔻 Measuring behaviors alongside SQDCP metrics

🔻 How daily management improves communication and problem escalation

🔻 Using KPIs and KBIs to reinforce systems and culture

🔻 The role of presence, authenticity, and consistency in sustaining change

🔻 Building dashboards that track maturity, financial impact, and culture

🔗 Connect with Marcial Portillo on LinkedIn: https://www.linkedin.com/in/marcial-portillo-54388188/

🔗 Learn more about KPI Fire: https://www.kpifire.com/

🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/