Episode 8: Beyond the Checkbox - What KM Actually Looks Like with Amy Carlton
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Episode 8: Beyond the Checkbox - What KM Actually Looks Like with Amy Carlton
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About this listen
In this episode, Brittany and Rachel talk with Amy Carlton about her “accidental” path into knowledge management and what the work really looks like inside Novartis. From calling out the checkbox culture of “lessons learned” to redefining what KM actually means in practice, this conversation gets real about the discipline. We also dig into storytelling as a driver for buy-in, the influence of teaching on how we share knowledge, and why people—not tools—are at the center of it all.
Links:
The KM CoP Playbook Example
The unofficial Tattoo shop of NAKM in Dublin
Knowledge Summit Dublin
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