It’s time for the annual Airing of the Grievances… insurance edition.In this episode of Insurance Gone Wild, Dennis and Stephanie vent about the thing everyone in insurance secretly complains about:📞 endless hold times🤖 automated systems that solve nothing📧 underwriting departments that disappear for days📂 claims adjusters who never call back💸 rising premiums with shrinking coverageFrom fighting phone trees and broken billing systems to commercial underwriting games that make zero sense, this episode is basically therapy for insurance agents… and probably for clients too.Along the way, they break down:Why customer service in insurance feels worse than everHow AI is changing the industry (and not always for the better)The hidden frustrations behind claims handling and underwritingWhy agents are stuck balancing honesty with carrier relationshipsAnd the phrases that magically make claims departments move faster 👀If you’ve ever yelled “REPRESENTATIVE!” into your phone while trying to fix an insurance problem…this episode is for you.⏱️ Chapters00:00 – Festivus for the Insurance Industry00:02:30 – “The Carriers Have Gone Downhill”00:05:41 – The Portal, the Phone Tree & the Endless Waiting00:08:42 – Why Talking to a Human Feels Impossible00:10:22 – AI Customer Service Is Already Here00:13:06 – Billing Problems Nobody Can Explain00:16:36 – Spam Calls vs. Actual Insurance Calls00:19:22 – Claims Adjusters That Vanish Into Thin Air00:23:17 – The Secret Phrases That Get Claims Moving00:25:10 – Commercial Underwriting Games & Delays00:31:23 – Why Health Insurance Keeps Getting Worse00:35:42 – Why Insurance Agents Get Frustrated Too00:40:52 – What’s YOUR Biggest Insurance Grievance?Email: Contact@IGWpodcast.comFacebook: https://www.facebook.com/InsuranceGoneWildGet a Quote!Panatela Group: https://panatelagroup.com/Call: 817-753-0093