In this episode of the Plow Profits podcast, hosts Tony Bonventre and Joe Mooch, along with new program director Earl McMahon, discuss the challenges and opportunities within the snow management industry. They explore the importance of building relationships with property managers, the need for clear scopes of work in contracts, and the significance of education and communication in improving service delivery. The conversation also touches on the broken model of snow management, the concept of zero tolerance, and the necessity of timely bids. The episode aims to provide insights and strategies for enhancing the snow removal process and ensuring safety and efficiency in operations.