Hosted by Tim Hathaway, in this episode of Thinking Aloud, Portfolio Manager Mick Dillon reflects on the book Investing in Hidden Monopolies* that has recently influenced and expanded how he evaluates long-term investment opportunities, highlighting the role of customer outcomes in his investment philosophy for the Brown Advisory Global Leaders Strategy. Together, they explore how customer loyalty can help shape moats and barriers to entry, with Experian offering a compelling example of how this concept plays out in the portfolio.
*Investing in Hidden Monopolies: Why Customer Loyalty Creates Superior Moats and How You Can Profit by Patrick J. Wierckx
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