Some businesses get reviewed. Others get raved about. Would Recommend goes behind the five stars with the founders who earned them.

I'm Nikki McKnight, CX and operations strategist and the host of this show. Every week, I sit down with founders who built something worth talking about and get into the real decisions behind it. What they designed on purpose, what broke, what they rebuilt. The thesis: you don't need more marketing. You need an experience so good your clients can't stop talking about you.

New episodes drop every Thursday.

Connect with Nikki on Instagram: instagram.com/iamnikkimck

The Would Recommend Standard is a free guide to the five principles behind businesses people can't stop talking about.

Grab it here: theopsshop.biz/wouldrecommend-standard

A Spark Session is a 90-minute strategy session where you and Nikki dig into your client experience and figure out exactly where it's working and where it isn't.

Book yours here: theopsshop.biz/sparksession