Ben Hertzman, President of Progress Luv2Pak, shares the century-long evolution of the packaging company, from a family-run factory to a modern, diversified enterprise. After his father, David, acquired the business, it evolved from domestic manufacturing into a global sourcing operation, adapting to customer needs and changing markets. Hertzman emphasizes that lasting culture is built on trust and empowerment.

After gaining experience at Procter & Gamble, Ben rejoined the company as a trainee and worked his way up, reinforcing a commitment to meritocracy and continuous learning. The company builds loyalty by investing in its people and creating growth opportunities. With the launch of Gather Packaging, Progress Luv2Pak has re-entered domestic manufacturing, strengthening supply chain resilience and positioning the business for its next chapter of growth.

Key Themes:

Entrepreneurship Through Acquisition

Strategic Transformation and Adaptability

Leading Through Empowerment and Trust

Internal Talent Development

Full-Circle Strategy

Intergenerational Transition

Timestamps:

03:20 - David acquires the box factory, beginning the family's ETA journey

04:30 - Growth through retail clients and the Trivial Pursuit boom

06:42 - Move from domestic manufacturing to global sourcing

09:04 - Innovation and adapting to industry change

12:32 - Early exposure to the business through factory visits and travel

17:08 - Leadership lessons from P&G on culture and accountability

19:02 - Returning as a trainee and rising to president

27:13 - Turning around a struggling division and earning trust

40:13 - Launching Gather Packaging and returning to U.S. manufacturing

45:29 - Defining legacy through caring for people and partners

Additional Resources:

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