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In-Between Calls

In-Between Calls

Written by: inbetweencalls
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About this listen

 When starting out as an employee, they train you for what will happen in typical situations, but your real education happens by fire. Hosted by Kevon Hills and Stan Lucas of TMG, In-Between Calls focuses on how their experiences as call center agents, analysts, managers, vendors and thought-leaders have shaped their progressive philosophies. All the crazy, dramatic and fun stories you will hear about are all true, and this podcast sheds light on the real conversations others are afraid to have.Copyright 2020 All rights reserved. Economics Management Management & Leadership
Episodes
  • Shift 38 | Open Secrets You May Not Know About

    Shift 38 | Open Secrets You May Not Know About
    Mar 30 2021

    During this shift, we discuss some of the open secrets in our profession that folks on the outside may not necessarily know about. 

     

    Learn more about us at transformativemg.com.
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    48 mins
  • Shift 37 | How Best to Handle the Lose-Lose

    Shift 37 | How Best to Handle the Lose-Lose
    Mar 8 2021

    During this shift, we discuss how to respond when you are faced with a situation where there is no clear path to coming out ahead - also known as "no-win" situations. 

     

    Learn more about us at transformativemg.com.
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    41 mins
  • Shift 36 | Resolving Conflicts At The Office

    Shift 36 | Resolving Conflicts At The Office
    Feb 26 2021

    During this shift, we follow-up on the story regarding an altercation at the office and how best to resolve conflict between employees.

     

    Learn more about us at transformativemg.com.
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    36 mins
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