Incentive Traps: When Metrics Miss the Mark
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Incentive Traps: When Metrics Miss the Mark
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About this listen
When a single number determines success, even well-meaning people can go off course. In this episode, we examine how flawed metrics warped behavior at Macy’s and Wells Fargo—and explore what smart leaders can do to build systems that reward what really matters. From KPIs to culture, this is a crash course in how to measure what matters without creating collateral damage.
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