- What the heck is a process really?

- What are common misconceptions about working with processes?

- How do processes link to strategy?

- How does Business Process Management link to fields like Service Design and Customer Journey Mapping?

Roger Tregear is Principal Advisor at TregearBPM. He spends his working life talking, consulting, thinking, presenting, recording, and writing about the analysis, innovation, improvement, and management of business processes. Roger’s practice and client base are global with assignments completed in 15 countries. Roger writes, presents, and records videos on many topics related to process-based management.

Stefan Norrvall plays around in the space of organisations that could be viewed as the intersection of learning, design, development, architecture, and strategy. Despite his cynicism of mainstream management and organisational practices he's still giving it a crack as the constructive irritant trying to change the system from the inside. He's that annoying person that that keep saying there are better ways to do this you know... He's currently working with a large Telco to try and shift how it thinks about design of work systems and process management.

- Is a small business an economic unit whose profits should seek maximisation or is it that friendly person selling you  a cup of coffee every morning?

- What drives the people who create these businesses?

- What can governments and banks do to help (or to hinder) them?

In this podcast, Michael Schaper and Scott Holmes answer these questions and more.

Scott Holmes is an economic consultant previously Senior Deputy Vice-Chancellor at Western Sydney University.  He has been researching small firms for over 30 years and was made a life member of the Small Enterprise Association of Australia and New Zealand in recognition of his research effort.

An experienced CEO, board director, regulator and small business/economic development specialist in Australia and internationally, Michael Schaper is currently chairing both the federal government’s Black Economy Advisory Board, and the self-regulatory body for Australia’s buy-now-pay-later fintech sector; he is also a member of the ACT Chief Minister’s Economic Advisory Group.

Get the book: Small Business Exposed

What is a ritual and how can it make our working lives better?

John Dobbin is a senior Agile Transformation consultant who works in large finance and telecommunications companies in APAC, Europe, and the Middle East. He has a background in organisational development, computer science, and mathematics. His current focus is de-mathematising key concepts from complexity science and importing them to management theory: exploring ways to make organisations endogenously adaptive to VUCA environments.