In this Infosys Knowledge Institute podcast episode, Chad Watt is joined by Dominic Murphy, GenAI Solution Architect Leader at AWS, and Guruprasad N.V., Head of the Infosys Topaz Center of Excellence. Together, they explore how enterprise organizations are deploying AI agents to drive business value—automating finance operations, accelerating code migration and development, and enhancing customer service. The conversation highlights real-world GenAI use cases, strategies for scaling AI responsibly, and frameworks for aligning AI initiatives with measurable business outcomes. Learn how leading companies are moving beyond pilots to enterprise-wide AI adoption—while managing risks, ensuring compliance, and building data strategies that support AI at scale.

In this episode of the Infosys Knowledge Institute podcast, Chad Watt talks with Rebecca McMorris, Senior Director for Strategy, Planning, and Data Services at WM, North America's leading environmental services provider. They explore how WM is advancing AI-powered waste management to improve operational efficiency, reduce environmental impact, and boost the bottom line. From smart bins and AI waste management systems to recycling rate improvements and intelligent collection and disposal strategies, the conversation highlights how data, AI, and generative AI are driving innovation. Discover how WM is using cutting-edge technology to lead the way in waste reduction and reshape the future of sustainable waste services.

In this episode of the Infosys Knowledge Institute Podcast, Chad Watt speaks with Joanna Milliken, CEO of SAP Emarsys, about how SAP’s omnichannel customer engagement platform is transforming the future of marketing. Joanna shares insights from her career at the intersection of marketing and technology, illustrating how SAP Emarsys empowers marketers through advanced Marketing Automation and real-time personalization. The conversation delves into how the platform connects customer data platforms and back-office systems to deliver unified, impactful experiences. Joanna also explores the role of generative and agentic AI in scaling smarter campaigns, touches on the ethical implications of AI, and highlights innovations in customer engagement platforms. With actionable insights for today’s CMOs, this episode is a must-listen for leaders aiming to drive growth with SAP technologies.