India's fintech success, led by NPCI and UPI, has set a global benchmark for digital payments. As fintechs expand internationally, they face growing cross-border liability risks that extend beyond cyberattacks. This episode explores the often overlooked overlap between cyber risk and Professional Indemnity (PI), why many founders underestimate these exposures, and how the right risk management and insurance strategies can support safe global growth.

Points of discussion:

1.India has successfully built world-leading digital payment infrastructure through NPCI and UPI. As fintech companies expand globally, what new Professional Indemnity and cross-border liability risks emerge beyond traditional cyber security concerns?

2.Many fintech founders invest heavily in cyber security but overlook Professional Indemnity insurance. Why does this knowledge gap exist, and how can founders better understand the overlap between cyber incidents, technology failures, and financial liability to third parties?

3.With increasing regulatory scrutiny across international markets, what practical risk management, governance, and insurance strategies should Indian fintech firms adopt to confidently scale their business while protecting customers, partners, and investors?

Speaker Bio: Soumya Shukla is an Executive Partner at ElpeeCo. with over 15 years of experience advising insurers, brokers, and corporate clients on complex insurance, risk, and reinsurance matters. She specializes in liability and specialty insurance, claims consulting, dispute resolution, arbitration, and regulatory compliance. Known for combining legal expertise with strong commercial insight, Soumya helps organizations translate complex challenges into practical, outcome-driven solutions. She has held key roles across leading insurance and brokerage firms and is widely regarded as a trusted advisor in high-stakes insurance and risk landscapes.

India’s insurance sector is scaling fast, but beneath the surface, fragmented systems and disconnected processes are holding it back. In today’s episode, we explore why the real opportunity lies beyond policy sales, in rethinking the entire insurance lifecycle. From point solutions to powerful, integrated platforms, we unpack what it will take to rebuild insurance infrastructure for India’s next phase of growth.

Points of Discussion:1. India’s insurance market has seen massive growth, but infrastructure hasn’t kept pace, where do you see the biggest gaps today between distribution strength and backend system readiness?2. If lifecycle management is the real battleground, where are insurers today falling short, claims, servicing, underwriting and which of these gaps presents the biggest opportunity for transformation?3. Given India’s scale and complexity, do you think the future belongs to a few foundational platforms rather than multiple point solutions and what would it take for insurers to make that shift successfully?Speaker Bio: Josh Everett is the CEO of Zinnia India. At Zinnia, Josh is leading the company’s expansion in one of the world’s most dynamic and rapidly transforming insurance markets. With over 25 years of experience across technology, insurtech, and global business leadership, Josh is known for driving innovation that redefines how insurance is built, delivered, and experienced. He is at the forefront of advancing Zinnia’s growth in India, scaling talent, accelerating digital innovation, and building strategic partnerships to unlock new market opportunities. Under his leadership, India is emerging as a critical hub for shaping global platforms and next-generation insurance solutions. Josh brings a global perspective and a strong belief in the power of technology to simplify and modernize insurance, making it more accessible, efficient, and customer-centric.

Insurance often feels like a distant promise, something we invest in but hope never to use. Yet, in life’s most uncertain moments, it becomes a critical lifeline. In this episode of “Claims Stories: When Insurance Truly Matters,” we go beyond policies and paperwork to uncover real stories where insurance made a tangible difference. From unexpected accidents to natural disasters and health emergencies, we explore how timely claims support helped individuals and families recover, rebuild, and move forward. Through these narratives, we also examine the human side of claims, trust, empathy, and the true value of protection when it matters the most.

1. Can you walk us through a real claim case where insurance significantly changed the outcome for a customer or family?

2.What are the most common challenges customers face during the claims process, and how can they be better prepared?

3. From your experience, what does a ‘good claims experience’ truly look like, and how is it evolving in today’s digital-first world?

Speaker Bio: Babu Paul is a seasoned insurance industry leader with nearly four decades of experience spanning operations, strategy, compliance, and executive leadership in the general insurance sector. He began his career in 1987 with National Insurance Company (NIC), building a strong foundation by working across the full spectrum of organizational structures, from operating offices to supervisory offices and the Head Office.

Over the years, he has held several key leadership roles across India. His early career included positions as Branch Manager and Senior Branch Manager in Kerala, followed by Divisional Manager and Senior Divisional Manager roles in Bangalore. He later moved to the Head Office in Kolkata as Chief Manager, where he led the Marine department, demonstrating deep domain expertise in specialized insurance lines.

Babu Paul’s career reflects a strong emphasis on governance and regulatory excellence. As Chief Compliance Officer at NIC, he played a critical role in strengthening compliance frameworks and aligning the organization with evolving regulatory standards. He further expanded his leadership footprint as Chief Regional Manager of the Corporate Regional Office in Mumbai, overseeing large-scale corporate portfolios and strategic client relationships.

From 2018 to 2022, he served as Managing Director & CEO of India International Insurance Ltd., Singapore. During his tenure, the company achieved a significant milestone with its S&P rating outlook being upgraded from negative to stable, reflecting improved financial strength, governance, and strategic direction under his leadership.

Following his international assignment, he returned to NIC as General Manager and Financial Advisor, later being elevated to Whole-Time Director (Executive Director), where he contributed to enterprise-wide strategy, financial oversight, and organizational transformation until his superannuation in 2025.

Academically, Babu Paul holds a Master’s degree in Physics and an MBA, complemented by his recognition as a Fellow of the Insurance Institute of India. His career is marked by a blend of technical expertise, leadership acumen, and a strong commitment to institutional excellence in the insurance industry.