The insurance industry is undergoing a fundamental shift — moving from traditional offshoring models focused on cost and scale to a new paradigm of value orchestration. This transformation is driven by digital maturity, data-led decisioning, and the rise of intelligent automation and GenAI. Insurers are rethinking their operating models to blend global capability centers, ecosystem partners, and technology platforms into a seamless value network. The goal is no longer just efficiency, but agility, innovation, and customer impact. “Rewiring Insurance Operating Model: From Offshoring to Orchestrating Value” explores how insurers can unlock this next frontier of operating excellence.

Points of discussion:

• 1. How are insurers moving beyond the traditional offshoring for cost efficiency model toward value orchestration that blends global talent, technology, and ecosystem partnerships?

• 2. How are emerging technologies like GenAI, data platforms, and intelligent automation reshaping the insurance operating model, from process efficiency to experience led transformation?

  3. As GCCs and strategic partners evolve into innovation hubs, how can insurers ensure governance, culture, and capability alignment across geographies to truly orchestrate value at scale?

  Speaker Bio: Jitin Sharma is the Head of Insurance for Asia Pacific at Infosys Consulting. Jitin is a seasoned strategy and business transformation leader with over 18 years of experience advising major insurers across the UK, Western Europe, and Asia Pacific. Based in Singapore, he heads the Insurance Consulting practice for Infosys in the region. Jitin has successfully led large-scale transformation programs andserved as a trusted advisor to top management at leading insurers including RSA, DLG, Lloyd’s of London, QBE, AIG, Allianz, Prudential, and AXA. Before joining Infosys Consulting, he held leadership roles at Deloitte, EY, and KPMG.

This episode explores the critical role of India’s youth in shaping the future of the insurance industry. With a young, tech-savvy population and rising financial awareness, the next generation is redefining how insurance is perceived, bought, and experienced. We discuss how insurers and insurtechs are innovating to meet the evolving needs of millennials and Gen Z—through digital platforms, bite-sized products, gamified learning, and embedded insurance. The conversation also highlights the importance of financial literacy, career opportunities in insurance, and how empowering young minds can drive deeper penetration and long-term resilience in India’s insurance ecosystem.

In this inspiring episode, we explore the personal and professional journey of individuals who transitioned from being employees in the insurance sector to becoming entrepreneurs in the fast-paced world of insurtech. We discuss what motivates this shift, the challenges faced while building a startup in a highly regulated industry, and how domain expertise, digital innovation, and resilience come together to drive success. The episode also highlights key lessons on leadership, fundraising, team building, and customer trust—offering valuable insights for aspiring founders and professionals looking to make the leap from corporate roles to creating their own ventures in the insurance technology space.

Speaker Bio: Subho Samanta, Mentor & Chief Delivery Officer at Exavalu, brings over 30 years of global experience in leading large delivery centers with 13,000+ associates. He has managed billion-dollar P&Ls and built CRM practices at top firms like TCS, Cognizant, and Atos. Known for building high-performing teams and driving operational excellence through technology, Subho is a strategic leader and a respected mentor across all levels at Exavalu.