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Invisible Worker

Invisible Worker

Written by: Financial Wellbeing Forum
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About this listen

Meet over half of the working world. They are the machine that powers our society - from making your coffee and emptying your bins, to caring for your relatives and delivering your parcels. You might see them as ‘frontline’ or ‘essential’ workers…or you might not see them at all.


Invisible Worker explores the financial landscape of our most diligent workforce. By speaking to experts in mobility, inclusion, policy, research and more, we find out where the problems are, and how we can start to fix them.

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Financial Wellbeing Forum
Economics Social Sciences
Episodes
  • Saving Ourselves from Ourselves: Behavioral Economics at Work
    Jan 8 2026

    The median US worker retires with just $25,000 set aside for the rest of their lives. Harvard economist David Laibson argues our financial system favors the sophisticated, leaving the "Invisible Worker" in distress. He makes the case for forced savings and behavioral design solutions like automatic enrollment to overcome human procrastination and ensure financial security.


    Show notes from our host, Emily Trant:


    I first encountered David Laibson’s work years ago, long before I had the chance to meet him. His research on behavioral economics and automatic enrollment didn’t just sit in academic journals; it quite literally changed millions of people's retirement trajectories.


    When I finally sat down with him at his beautiful home, the Lowell House at Harvard, I expected a lecture from one of the world’s most brilliant economists. What I got instead was a deeply empathetic conversation about the "gnawing feeling" of financial distress. David is the first to admit that even he isn't always "economically rational," and his humility in discussing the "triple whammy ice cream dessert" of life’s temptations is exactly why his work is so impactful.


    David, thank you for your decades of work, for welcoming us into your home, and for helping us understand how to build systems that actually catch people before they fall.


    Here is more information on the research and topics we discussed:

    • Influencing Retirement Savings Decisions: David’s work with Brigitte Madrian, James Choi, and John Beshears transformed how we think about "active choice."
    • Read here: https://www.nber.org/reporter/2024number3/influencing-retirement-savings-decisions-automatic-enrollment-and-related-tools?page=1&perPage=50
    • The UK Pensions Commission: Learn how the UK used David’s research to move private sector pension participation from 30% to over 80%.
    • Read here: https://www.pensionspolicyinstitute.org.uk/
    • Borrowing to Save?: A fascinating look at the impact of automatic enrollment on household debt.
    • Read here: https://laibson.scholars.harvard.edu/sites/g/files/omnuum5971/files/laibson/files/borrowing_to_save_20200812.pdf
    • The Semblance of Success: On the difficulty of nudging consumers to pay down credit card debt.
    • Read here: https://www.nber.org/papers/w31926

    We also touched on some startling realities facing the "Invisible Worker" today:

    • The 401(k) "Leakage" Crisis: Research shows the median US worker reaches retirement with only $25,000 across all accounts, largely due to withdrawals during employer transitions.
    • The "0.5%" Rule: A look into why only a tiny fraction of the population acts with pure economic rationality, while the other 99.5% of us are driven by emotion and impulse.

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    25 mins
  • The Hidden Power of a Caring Culture
    Dec 18 2025

    What truly drives performance at work? It's not just workload. Dr. Eileen McNeely, Executive Director of the Harvard SHINE Program, reveals a groundbreaking finding: a caring culture is six times more associated with performance than an employee's workload. This leads to the system changes needed to better serve employees.


    Show notes from our host, Emily Trant:


    Wow, if you haven’t figured it out already, Eileen McNeely is an absolute force of nature. I’m hugely grateful that she gave me her time to come chat on the Invisible Worker podcast.


    Eileen is the Founder and Executive Director of Harvard SHINE (https://shine.fas.harvard.edu/). It’s absolutely worth your time to browse through their incredible archive of impact.


    Some of the sources that I used to prep for this episode include:

    • The Harvard Flourishing Program (https://hfh.fas.harvard.edu/)
    • The Harvard Flight Attendant Study (https://shine.fas.harvard.edu/research/workplace-culture/)
    • Well-being through work (https://shine.fas.harvard.edu/research/well-being-metrics/)

    I hope this episode leaves you feeling both inspired and hopeful.

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    35 mins
  • Rethinking Wealth: A New Blueprint for the Working Majority
    Dec 4 2025

    When we talk about wealth, we often imagine investment portfolios or property ownership — not hourly wages and unpredictable shifts. Yet for millions of working Americans, income volatility defines their financial lives. Tim Flacke, CEO of Commonwealth, explains how small policy shifts and behavioral design can help turn instability into security.


    Show notes from our host, Emily Trant:


    A huge thank you to my guest Tim Flacke, co-founder and CEO of Commonwealth. Commonwealth is a national nonprofit building financial security and opportunity for financially vulnerable people through innovation and partnerships.


    I first met Tim a few years ago when he was speaking on a panel at a London-based event. He spoke so articulately about the opportunities to do better, that I knew I needed to hear more from him. Despite living on opposite sides of the Atlantic we seem to bump into each other at industry conferences or roundtables a couple of times a year, and I’m a keen subscriber to the Commonwealth newsletter. (Sign up here: https://buildcommonwealth.org/newsletter-signup)


    Some of the pioneering initiatives we discussed on the show include:

    • Investor Identity toolkit: https://buildcommonwealth.org/research/unlocking-investor-identity-toolkit/
    • Emergency Savings programme: https://buildcommonwealth.org/our-work/emergency-savings/
    • Benefits for the Future: https://buildcommonwealth.org/research/benefits-for-the-future-partners/


    No matter your role, I encourage you to get in touch with Commonwealth to see how their toolkits can help you to amplify your impact.

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    45 mins
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