What separates organizations that struggle from those that truly win?

In this episode of KPI Fireside, host Keith Norris sits down with Jennifer Ralston. As CEO & Founder of HKPO and the HKPO Veterans Academy, she empowers organizations to innovate, execute, and sustain excellence. From Lean Six Sigma transformations at the American Red Cross to global strategic planning and culture assessments, Jennifer shares practical insights on cascading strategy, measuring what truly matters, and building trust-driven organizations.

🔻 Why strategic alignment is the foundation of strong culture

🔻 How to cascade strategy so every employee knows their role

🔻 The difference between SOPs and true standard work

🔻 Trust and respect as core cultural principles

🔻 How to run an effective strategy refresh session

🔻 Why organizations measure too much—and how to measure what truly matters

🔻 How leadership behaviors shape accountability

🔻 Why variation is the enemy—and how to eliminate it

🔻 Empowering transitioning service members through the HKPO Veterans Academy

🔗 Connect with Jennifer Ralston on LinkedIn: https://www.linkedin.com/in/jeralston/

📘 Sign up for free Lean Six Sigma Yellow Belt Training for Veterans: https://gohkpo.com/training/

🔗 Learn more about KPI Fire: https://www.kpifire.com/

🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/