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Humanising IT

Humanising IT

Written by: Katrina Macdermid
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About this listen

 Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina's best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you're an IT professional looking to enhance your career, a designer aiming to understand IT service management, or just curious about the future of IT, the Humanising IT™ Podcast offers valuable insights and inspiration. We aim to transform both the perspective of IT departments and the people within them. Tune in to the Humanising IT™ Podcast and discover how we can make ITSM human-centred.Copyright © 2024 - HIT Global Careers Economics Personal Success
Episodes
  • David Ratcliffe - President of Pink Elephant and ITSM Pioneer

    David Ratcliffe - President of Pink Elephant and ITSM Pioneer
    Jul 15 2024

    Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field.

    Key topics include insights from Katrina's book, "Human-Centered Design for IT Service Management," and the evolution of ITSM from a process-driven framework to a human-focused approach. David shares his experiences and introduces Pink Elephant's new Integrated ITSM model, which combines traditional ITSM with agile, lean, and organisational change management practices.

    Tune in for a thought-provoking discussion that challenges conventional ITSM practices and advocates for a more humanised, experience-led approach to IT service delivery.

    Don't miss the premiere of the Humanising IT™ podcast!
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    43 mins
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