Episode 06: From Locker Room to Real Estate – Building Trust and Relationships

In this episode of Know Your People, host Bob Kelley sits down with Scott Rego to talk about his unique path into real estate and the skills that carried over from his previous career.

Scott shares how relationship-building, handling high-pressure personalities, and showing up with consistency have helped him succeed in a fast-moving market. The conversation also highlights the importance of trust, teamwork, and delivering a high level of service to every client.

Chapters

[00:00] Scott’s Unique Background
From a completely different career path into real estate and how the transition happened.

[03:00] Availability vs Flexibility
Why being available—not just flexible—is the key to success in real estate.

[05:00] Relationship Building as a Skill
How locker room experience translated into connecting quickly with clients.

[06:30] Handling Pressure & Personalities
Managing stressful situations, clients, and difficult personalities with confidence.

[08:50] Lessons from Mentors & Service Standards
The importance of delivering consistent, high-level service to every client.

[12:00] Getting Started in Real Estate
Early challenges, first deals, and what helped Scott build momentum.

[17:30] Why Your Team Matters (Buyers Side)
The importance of having the right mortgage, title, and support team in place.

[20:30] Helping Clients Through Tough Situations
Real stories where real estate goes beyond transactions and truly helps people.

[23:30] Tips for Buyers
Preparation, speed, and why having your “ducks in a row” is critical.

[27:30] Tips for Sellers
Getting your home ready, setting expectations, and positioning for success.

[29:30] Pricing Strategy & Honest Conversations
Why transparency with sellers leads to better long-term results.

[34:30] Advice for New Agents
Leveraging team support and learning faster through collaboration.

[38:30] Lessons from Difficult Deals
Staying organized and keeping transactions moving forward.

[41:30] The Value of Team Culture
Why the right environment helps agents grow and perform.

[45:00] Life Outside of Real Estate
Family, lifestyle, and enjoying the journey beyond work.

[47:30] Final Thoughts: What Clients Can Expect
A simple philosophy—care, effort, and always showing up.

Connect With Us

Support the Show:
If you enjoyed this episode, please subscribe and leave a review on your favorite platform.

Follow Bob Kelley

Facebook - https://www.facebook.com/bobkelleyteam
LinkedIn - https://www.linkedin.com/in/rkelley34/

TikTok - https://www.tiktok.com/@bobkelleyteam
Instagram - https://www.instagram.com/bobkelleyteam/
YouTube - https://www.youtube.com/@bobkelleyteam
Website - https://bobkelleyteam.com

Follow Scott Rego

Phone - 215-913-8246
Email - scott@bobkelleyteam.com
Instagram - https://www.instagram.com/scottjregorealtor/
Facebook - https://www.facebook.com/scott.rego.2025

Follow Bob Kelley:

• Facebook - https://www.facebook.com/bobkelleyteam
• TikTok - https://www.tiktok.com/@bobkelleyteam
• Instagram - https://www.instagram.com/bobkelleyteam/
• YouTube - https://www.youtube.com/@bobkelleyteam
• LinkedIn - https://www.linkedin.com/in/rkelley34/
• Website - https://bobkelleyteam.com

Episode 05: Resilience, Relationships, and Real Estate
In this episode of Know Your People, host Bob Kelley sits down with Iris Zettler to talk about her journey into real estate and what it truly takes to succeed in the industry. From starting later in life to building experience across different fields, Iris shares how resilience, empathy, and strong relationships have shaped her career. The conversation also highlights the importance of teamwork, guiding clients through emotional decisions, and staying grounded in integrity.

Chapters

[00:00] How Iris Got Into Real Estate
Starting later in life, early challenges, and building experience through other industries.

[02:00] Early Team Experience & Transition
Lessons from a difficult first team and why finding the right environment matters.

[05:00] The Value of Team Culture
Support, collaboration, and how the right team makes a difference in daily work.

[07:00] Balancing Work and Family Life
Managing real estate while prioritizing family and personal time.

[09:00] Working with Buyers (Especially First-Time Buyers)
Empathy, guidance, and building trust through the buying process.

[11:00] The Importance of Financing First
Why buyers must understand their numbers before starting the search.

[13:00] Understanding Client Goals
Asking the right questions to find the right home and long-term fit.

[15:00] Managing the Transaction Process
Guiding clients through contracts, expectations, and next steps.

[17:00] Preparing and Selling a Home
Advice for sellers on pricing, presentation, and handling showings.

[20:00] Pricing Strategy & Market Reality
How pricing impacts demand and final outcomes.

[24:00] Challenging Deals & Ethical Lessons
Real stories that highlight integrity and problem-solving.

[29:00] Why Being on a Team Matters
Support systems, mentorship, and navigating complex deals.

[32:00] What Real Estate School Doesn’t Teach You
The gap between theory and real-world experience.

[34:00] Working with Families in the Buying Process
Handling multiple opinions and keeping clients confident.

[37:00] Life Outside of Real Estate
Family, traditions, and maintaining balance.

[40:00] Final Thoughts: Representing Clients the Right Way
A commitment to treating every client like your own.

Connect With Us

Support the Show: If you enjoyed this episode, please subscribe to the podcast and leave a review on your favorite platform! Your support helps us bring you more stories from the people who know this industry best.

Follow Iris Zettler
Email - iriszettler@bobkelleyteam.com
Instagram - https://www.instagram.com/izettler6
Facebook - https://www.facebook.com/iris.zettler

Follow Bob Kelley:

• Facebook - https://www.facebook.com/bobkelleyteam
• TikTok - https://www.tiktok.com/@bobkelleyteam
• Instagram - https://www.instagram.com/bobkelleyteam/
• YouTube - https://www.youtube.com/@bobkelleyteam
• LinkedIn - https://www.linkedin.com/in/rkelley34/
• Website - https://bobkelleyteam.com

Episode 04: The Bridge Between Bartending and Business

In this episode of Know Your People, host Bob Kelley sits down with Tony White to discuss his journey from the service industry to real estate success. Tony shares how years of bartending provided the perfect training ground for the "people business," teaching him how to manage different personalities and keep a level head in fast-paced environments. The conversation dives into the importance of service to clients and how that carries over from any industry.

Chapters

[00:00] The Restaurant Roots Tony discusses his background in the hospitality industry and how seeing family members in real estate sparked his initial interest in the field.

[04:00] The Transition: The reality of the "hustle": how Tony balanced full-time bartending with his first few years as a licensed agent before making the leap to full-time real estate.

[09:00] Tony’s Tips for Buyers A couple tips to help in your home buying process

[12:39] Tony Talks Sellers Tony reflects on a very recent transaction and overall tips for sellers.

[16:45] The Importance of Pricing Why pricing your home right from the start can help you get the best terms

[21:00] Advice for agents Tony discusses his experience and what he would tell agents who are just getting started in the business.

[26:25] The Evolution of our Team Tony shares his perspective on the growth of our team over the years..

[35:00] Life Outside the Sale A personal look at what Tony does to recharge and some of his favorite local spots.

[39:00] Final Thoughts: Tony is a great resource for any questions for real estate

Connect With Us

Support the Show: If you enjoyed this episode, please subscribe to the podcast and leave a review on your favorite platform! Your support helps us bring you more stories from the people who know this industry best.

Follow Bob Kelley:

• Facebook - https://www.facebook.com/bobkelleyteam
• TikTok - https://www.tiktok.com/@bobkelleyteam
• Instagram - https://www.instagram.com/bobkelleyteam/
• YouTube - https://www.youtube.com/@bobkelleyteam
• LinkedIn - https://www.linkedin.com/in/rkelley34/
• Website - https://bobkelleyteam.com

Follow Tony White:

• Phone: 267-664-9120
• Email: anthonyw@bobkelleyteam.com

Instagram - https://www.instagram.com/etihwynot/

Follow Bob Kelley:

• Facebook - https://www.facebook.com/bobkelleyteam
• TikTok - https://www.tiktok.com/@bobkelleyteam
• Instagram - https://www.instagram.com/bobkelleyteam/
• YouTube - https://www.youtube.com/@bobkelleyteam
• LinkedIn - https://www.linkedin.com/in/rkelley34/
• Website - https://bobkelleyteam.com