Lieutenant Ash Shapiro of Hartford Fire Department talks getting the job done, especially if no one else is. Take the job seriously but don't take yourself too seriously. A good leader keeps their eyes open and watches people. They must get to know the people they lead and have a little fun. There will always be a few bad apples, but leaders must learn their strengths and weaknesses too. It's ok to knock someone down, as long as you build them back up!

Deputy Chief Ryan Power of the Spokane County Fire in Washington talks about the lost art in the fire service, "The Human Factors of Communication." Chief dives into the 4 C's of Communication: 1) Connection, 2) Choice, 3) Competency, 4) Consistency. Chief also dives into the different styles of communicators: 1) Social, 2) Direct, 3) Empathetic, 4) Logical. Effective communication is a cornerstone to effective leadership and the best leaders can transition between the different styles seamlessly. Chief Power emphasizes that communication and emotional intelligence are tactical skills and they should be practiced like anything else, and that you can't lead people effectively if you don't understand people.

Fire Chief Sionna Stallings-Ala'ilima of the Tacoma Fire Department talks Family & Servant Leadership! Be purposeful on how you show up every day in whatever role you are in, because pessimism and optimism are both contagious! Every leaders holds a certain amount of power. The most influential of leaders have the power of respect and are experts at their job. Remember that people will follow you if they respect you and if you are really good at your job.