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Leadership Results Podcast

Leadership Results Podcast

Written by: Jordan Goldrich
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 Welcome toThe Leadership Results Podcast Learn proven formulas from reputable executives and industry consultants. All of our guests will help you become the best leader possible. We promise to bring you key insights that impact trust, morale and alignment These are the keys for productivity and the bottom line. We invite you to listen weekly. You will benefit from the up-to-date formulas that our listeners demand. Become a world-class leader. Subscribe to The Leadership Results Podcast. https://www.customentor.com/ Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • Managing Attitude for better results

    Managing Attitude for better results
    Apr 20 2020
    CUSTOMentor Leadership Results Podcast Managing Attitude for better results Welcome to the 'Leadership Results' podcast. Learn proven formulas from reputable executives and industry consultants. All of our guests will help you become the best leader possible. We promise to bring you key insights that impact trust, morale and alignment. These are the keys for productivity and the bottom line. We invite you to listen weekly you'll benefit from the up-to-date formulas that our listeners demand. Become a world-class leader, subscribe to the Leadership Results podcast. Jordan: Hello everyone, I'm your host, Jordan Goldrich. Today's episode is called "Executive leadership during crisis, managing attitude for better results". Our guest is Dr. Wayne Hart. Wayne is a business executive, licensed clinical psychologist, senior executive coach, author and speaker. He's had executive leadership roles in a number of organizations in different industries. For 18 years he was senior faculty with one of the largest and best-known executive coaching and leadership development organizations in the world, the center for creative leadership. He is now a senior fellow with the center. Dr. Hart is author of five books and dozens of professional journal and newsletter articles. He specializes in helping leaders, coaches' mentors and trainers get better results. Welcome Wayne. Wayne: Thanks for having me on board Jordan. Jordan: It's a pleasure to have you here. So, before we started the interview today or the podcast today, you told me a great story about attitude. Why don't you share that with our listeners? Wayne: Oh, that would be fun. This goes back a few weeks just before the state of California asked everybody to shelter in place. It was on a weekend and I had broken my headset and being more and more involved on conference calls with zoom and things like that, I needed to get a new headset. So, I thought well I'm gonna head on down to Best Buy. But before leaving, I took a moment to just think about well, I'm going out into kind of an uncertain situation that could be stressful, could be unpredictable. I thought you know; I need to get my head right. So, I decided I was going to practice an attitude of seeing it as an adventure. So, fast-forward, I drive up to the local Best Buy and the store is closed except that there are a few people outside and Best Buy, is roped off. So, I think well this is interesting and I think okay, I remind myself. Rather than thinking of it as an inconvenience or a frustration which is my default reaction to things, I practiced seeing it as an adventure. So, I walked up to the folks at the front of the store. They were very nice and they explained to me that you couldn't get in the store but that they had three options. One was to go online and order an object and then they would provide it at the back door or I could call in and do the same thing. If I wanted the help of a Salesman, they would have a Salesman call me. Well and I got to thinking how hard it is to find a Salesman who isn't distracted by stuff and I haven't bought headphones in a long time, that one may be good. So, I gave them my phone number and I walked back to my car. Just in a couple of minutes the salesman calls me, we had this conversation. I'm on my tablet, I'm able to pull up the items he's talking about. I'm talking about the features I want; he's talking about the features in the thing. He explains all the options to me and I decided what I want, I order it. Then a few minutes later I get a text from Best Buy and it's available. So, I go around, drive to the back of this and pick it up. Now I think because I was in this attitude of "let it be an adventure", I was kind of open to the process and as I'm driving away, I had this thought "Man, that was the best concierge shopping experience, I've ever had". Jordan: It's funny. So, is that kind of typical for you that you would tend to get frustrated when things don't go exactly the way that you want them to go? Wayne: Oh yes, yeah. I have spent my entire adult life trying to manage that more effectively. You know at different times I might have practiced a different attitude and there are other times when I don't remember to do it and that's when I'm more likely to create more frustration stress from myself and bad feelings among the people that I deal with. Jordan: Yeah absolutely, so any interesting stories about how that showed up when you were a senior executive? Wayne: Well one comes to mind, I was running an oil trading company. I went into an executive committee meeting; it was my first executive committee meeting after the chairman of the board appointed me to the role. So, I went in with a rather rigid notion of how things should go. I ended up in this room with a bunch of really wealthy long-term oil industry people, who all had their own ideas about how to do things and they sort of believed that arguing was part of the enjoyable culture. Jordan: Ah, they...
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    27 mins
  • Executive Leadership In The Time of Corona Virus

    Executive Leadership In The Time of Corona Virus
    Mar 31 2020
    We know there is a lot more to be discussed. If you are interested in learning more about any of the topics we covered or...You want a strategy call with our guests or host, go to customentor.com/podcast. Leadership Results Podcast Episode #1 Jordan: Welcome to the Leadership Results podcast. Learn proven formulas from reputable executives and industry consultants. All of our guests will help you become the best leader possible. We promise to bring you key insights that impact trust, morale, and alignment. These are the keys for productivity and the bottom line. We invite you to listen weekly. You'll benefit from the up-to-date formulas that our listeners demand. Become a world class leader. Subscribe to the Leadership Results podcast. Hi, I'm your host, Jordan Goldrich. Today's episode is called executive leadership in the time of coronavirus. We have 2 honored guests today, Ed Sherman and Tom Erickson. First, let me introduce you to Ed. Ed is an organization consultant for both private and public sector organizations. He provides executive coaching, training group, and team development, outcome assessment, and process improvement for executives, boards of directors, and managers. Ed has been performing workplace risk assessments and consultations for more than 25 years. And he coordinated the risk assessment activities for the county of San Diego. He received his doctorate in clinical psychology from Alliant International University and has over 40 years of experience in public safety. Ed was trained in critical incident stress management, and has served on the San Diego critical incident stress management team. So, let me welcome Ed. Ed: Hello, Jordan. Jordan: Great to be talking with you again, Ed. This is certainly some interesting times. Ed: I certainly agree with that, Jordan. Yes. Jordan: The world is dealing with a very, very difficult crisis right now. Is there some precedent from the past that helps inform your thoughts regarding… regarding the handle handling of such a situation? Ed: There is, Jordan. Probably the most significant event that I have dealt with during my lifetime and in my career where the events of 9/11, 2001. And in much the same way of the corona virus, although in a different time span, we have been as a nation presented with a issue a crisis, a concern that has overwhelmed the resources that are typically available to deal with situations. On 9/11, I was both personally and professionally involved, because I was working in law enforcement at that time, but my brother was working in Manhattan. And I did not know about his welfare regarding the incident that occurred in New York. And it wasn't until later in that day that I I was able to find out that he was okay, but I still had to carry on my job duties in the face of personal concern and anxiety. Jordan: Wow, wow. That's… that's really what's facing a lot of people as well. A lot of our executives out there have had to leave their offices, take care of their kids, take care of their families, take care of their parents, their aging parents, and still focus on what it is that they're doing. Ed: Absolutely true, Jordan. And, you know this… as you say, leaders need to conduct their business, they need to make sure that the organization continues to function as best as possible under the circumstances. But of course, they have concern about their family, they have concerned about their friends and neighbors and such. And so, it really calls upon somebody in a leadership position to be able to do both of those things simultaneously. Jordan: Yeah, understood. How did you manage it when you were in that situation with 911? Ed: I focused on the duties that I needed to perform, and I recognized that that was important. And so, I, in some sense, compartmentalized my attention, so that I was able to perform the duties that I needed to. And in some part of my mind, I still was concerned about my brother's welfare. I wanted to make sure that he was safe and he was okay. But I was able to keep those things both in my mind, but separate. Jordan: So, that really is one of the key pieces. It's not necessarily that some of our more driven leaders or our more focused leaders aren't human, it's just that they're able to function under stress. Ed: Absolutely, absolutely. And… and… and it would be nice if we could say we only take care of business when we're in the workplace and we only take care of our personal life when we're in line home domain or with our family. But we know realistically, both of those areas enter over into the other. So, we have to kind of develop a skill to manage that, and recognize when we most need to take action in one domain or the other. Jordan: Great, thank you. So, let me introduce our other guest, Tom Erickson, who has quite a story. Tom is a VP of human resources with over 40 years of experience, including 24 years at Elgar Electronics, Solar Turbines. And, Tom, I ...
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    24 mins
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