Life Or Death Is In Your Language | #27
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Life Or Death Is In Your Language | #27
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About this listen
We can tell whether a business is going to be successful based on their language. Here's why.
What’s In This Episode?- We can tell whether a business is going to be successful based on their language (1:10)
- Two Kinds of People (2:30)
- "People" Not "Profit" (5:32)
- It's 7x More Expensive To Acquire Than Retain (7:10)
- Sell Yourself Before Your Product (9:44)
- Customer-Centric Communitcation (11:30)
- Humanise Yourself With Live Chat (13:40)
- Leverage Knowledge Bases & FAQs (16:30)
- How To Change Your Mindset (17:37)
- Treat Customers Like Valued Partners (19:05)
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