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LifeLine 911

LifeLine 911

Written by: LifeLine
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About this listen

In a world where first responders face new challenges every day, LifeLine911 brings clarity, insight, and connection.


Hosted by Erica Roberts—an Emergency Communications veteran with over 20 years of frontline and training experience—this podcast dives into the issues, stories, and voices shaping the world of emergency response, with a special focus on dispatch and communications.


Whether you’re a seasoned professional or simply curious about how emergency services work, LifeLine911 offers engaging discussions, real-world stories, and answers to the questions you’ve always wanted to ask.


Have a question or want to share your story? Email us at LifeLine911Podcast@gmail.com to join the conversation.

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Episodes
  • Behind the Headset: How You Get Hired as a 911 Dispatcher

    Behind the Headset: How You Get Hired as a 911 Dispatcher
    Jan 12 2026

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    Becoming an emergency telecommunicator is not like applying for an ordinary job. From written exams and background checks to psychological screening, training academies, and probationary call-taking, the path into a 911 center is designed to filter for people who can perform under pressure when lives are on the line. In this episode of LifeLine 911, we walk through every stage of the hiring and onboarding process, explain what agencies are really looking for, and address the doubts most applicants quietly carry with them. If you have ever wondered whether you could make it behind the headset, this is where that journey begins.

    As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

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    35 mins
  • After Dark: Inside the Night Shift at 911

    After Dark: Inside the Night Shift at 911
    Jan 5 2026

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    As the city settles into sleep, the work inside the 911 center intensifies in different and often unseen ways. The night shift operates with fewer resources, heightened risk, and a steady stream of incidents that tend to surface under the cover of darkness. In this episode of LifeLine 911, we step into the nocturnal world of emergency communications to examine how dispatchers adapt to circadian strain, increased volatility, and the unique decision-making required when help is harder to reach. It is a look at the challenges—and the quiet professionalism—that define public safety after dark.

    As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

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    33 mins
  • Beyond the Script: Intuition Inside the 911 Center

    Beyond the Script: Intuition Inside the 911 Center
    Dec 15 2025

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    911 dispatchers are trained to follow protocols with precision—every question, every command, every keystroke has a purpose. Yet no checklist can account for every human variable that comes through the line. In this episode of LifeLine, we explore the moments when training alone isn’t enough and instinct takes over. What does intuition look like inside a PSAP? How is it developed, when is it trusted, and where are its limits? By examining the balance between procedure and judgment, this episode reveals the quiet, often invisible skill that helps dispatchers recognize danger before it fully announces itself.

    https://newschannel9.com/news/local/hamilton-county-dispatcher-honored-after-instincts-lead-to-life-saving-welfare-check

    As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.

    Support the show
    Show More Show Less
    34 mins
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