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Loyalty Beat

Loyalty Beat

Written by: C-Store Loyalty Expertise
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About this listen

 Convenience store retailers have a lot of important decisions to make. Join Dan Durbin, executive at R.L. Jordan Oil, as he shares his expertise on the ins and outs of setting up a successful loyalty program and ways to increase c-store brand visibility, inside sales, and meaningful communication with customers.© 2023 Loyalty Beat Economics Leadership Management Management & Leadership
Episodes
  • Episode 5: The Power of Vendor Participation

    Episode 5: The Power of Vendor Participation
    Jun 16 2021

    One of the great assets to having a convenience store loyalty program is the wealth of data and actionable analytics on your customers. Those analytics put you in a position to create powerful and profitable relationships with your vendors. Join Dan and me as we discuss how retailers can form strong relationships with vendors and how to leverage those relationships to create the best experience for your customers. 
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    13 mins
  • Episode 4: The evolution of successful loyalty

    Episode 4: The evolution of successful loyalty
    May 5 2021

    In our fourth episode, Dan talks about the evolution of Hot Spot's successful 14 year old rewards program and how to implement a program that continues to evolve and bring in new customers. 
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    15 mins
  • Episode 3: Sustaining Loyalty Longevity

    Episode 3: Sustaining Loyalty Longevity
    Apr 7 2021

    How many webinars, or podcasts, or pitches have we listened to that never go beyond generalized statements or advice? Well, not this one. 
     

    For our third episode, Dan has graciously offered to pull back the curtain and give us a glimpse of how Hot Spot rewards are structured and we will talk about the common pitfalls that make loyalty programs fail by year 3. KFC has its 11 secret herbs and spices and well…we don’t have a cute name for ours yet, but listen along as we uncover Electrum and Hotspot’s secret ingredients for loyalty success and longevity. 
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    18 mins
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