Episodes

  • Episode 129: Hungry and Confused

    Episode 129: Hungry and Confused
    Jul 3 2026
    Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how to build a multi-quarter AI and security roadmap for your clients today. Then they’re joined by James Farrow, CEO of Cyft, for an insider’s take on the present and future of AI productivity tooling for MSPs. And finally, one last thing: why the absolute worst time for a pizza delivery robot to arrive at someone’s home is when a SWAT team is already there.

    Discussed in this episode:
    N-able Sheds Light on AI’s Shadows
    AI agents are breaking things and organisations know it. They are deploying more anyway.
    AvePoint Research Reveals AI Visibility Gaps Have Nearly Tripled as AI Agents Scale and Almost Half of Enterprise Employees Now Rely on Agents Daily or Weekly
    New Research Finds Workforce AI Policy Compliance Is an Enforcement Problem, Not an Awareness One
    DoorDash Delivery Robot Invades SWAT Scene, Won’t Leave as Cops Flashbang Resident

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 18 mins
  • Episode 128: Feel the Burn

    Episode 128: Feel the Burn
    Jun 26 2026
    Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address customer satisfaction issues before they ruin client relationships. Then Rich is joined by Rewst CRO Charlie Tomeo for a look at Rewst’s perspective on the present and future of automation for MSPs. And finally, one last thing: how an Australian air conditioning mechanic set a new Guinness record by yelling a single word louder than a jet aircraft.

    Discussed in this episode:
    Rewst Answers the Automation Divide With AI-Native Capabilities as MSP Task Volume Surges 2.4x
    Man crowned world’s loudest person makes as much noise as a jet taking off

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 10 mins
  • Episode 127: Too Many Lamborghinis

    Episode 127: Too Many Lamborghinis
    Jun 19 2026
    Erick and Rich discuss ConnectWise’s new AI-native platform, the fate of its earlier Asio platform, and why today’s most successful MSPs solve business problems, not technology problems. Then they’re joined by Tony Anscombe of ESET for an insightful conversation about ESET’s 2026 SMB Cyber Readiness Index. And finally, one last thing: how a single recent incident proves both that a memory stick could save your life and that dogs are more dangerous than you think.

    Discussed in this episode:
    ConnectWise Unveils the Industry’s First Predictive Intelligence Platform to Lead the Era of Predictive IT
    ESET Finds that SMBs Currently Leverage Cyber Insurance to Arm Against Attacks, Report Incidents and Improve Resilience
    Gaming PC saves owner from bullet fired by neighbor’s dog

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    55 mins
  • Episode 126: 1-0 Count

    Episode 126: 1-0 Count
    Jun 12 2026
    Coming to you live from Pax8 Beyond in Salt Lake City, Erick and Rich discuss the many ways Pax8 is trying to accelerate the path from managed service provider to managed intelligence provider, plus three things you can do to reduce recurring issues that consume resources, frustrate clients, and suppress profitability. Then they have two interviews for you, one with Rex Frank, Pax8’s VP of Academy, about making the journey from MSP to MIP and another with Elliott Hyman, CEO of Lyra Technology Group, about what being an MIP looks like in today’s market. And finally, one last thing: Proof that it’s possible the person flying you home from your next business trip isn’t a licensed pilot.

    Discussed in this episode:
    Pax8 Launches Managed Intelligence Solutions to Help Partners Monetize AI and Deliver Real Outcomes for Their Clients
    The Pax8 Managed Intelligence Provider Playbook
    ‘Like a movie script’: Former Air Canada pilot arrested after allegedly flying with fake licence: police

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 40 mins
  • Episode 125: Impostor Syndrome

    Episode 125: Impostor Syndrome
    Jun 5 2026
    Erick and Rich discuss why the rapid emergence of usage-based AI pricing schemes is going to make “token economics” and AI spend management essential skills for MSPs as well as the importance of giving everyone inside an MSP an understanding of big picture business performance. Then they’re joined by John Harden to discuss client-facing AI service opportunities and how his new app Lemhi aims to help MSPs seize them. And finally, one last thing: The most (phones) and least (dentures with two teeth) common items in Uber’s lost and found.

    Discussed in this episode:
    AI Model Spending is a Black Hole
    More reasons to get smart about token spending sooner versus later
    Lemhi Launches the SaaS Platform MSPs Need to Deliver AI as a Recurring Managed Service
    Uber Lost & Found Index includes breast milk, ankle monitor

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 31 mins
  • Episode124: Fighting the Terminator

    Episode124: Fighting the Terminator
    May 29 2026
    Erick and Rich discuss Veeam’s bold attempt to invent a whole new kind of data-focused platform for the age of AI, as well as why and how to earn your way to more and better client referrals. Then they’re joined by Danny Jenkins, CEO of ThreatLocker, for a thoughtful conversation about why AI security risks make left-of-boom, zero-trust security more important than ever. And finally, one last thing: evidence that those “triple washed” bags of lettuce aren’t always triple washed.

    Discussed in this episode:
    S**t Happens in AI. Veeam Says It Has the Answer.
    ThreatLocker launches Zero Trust network and cloud access to stop credential-based cyberattacks
    Lettuce introduce you to the live frog found in this grocery store salad bag

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 3 mins
  • Episode 123: More Cowbell

    Episode 123: More Cowbell
    May 8 2026
    Coming to you live from Nerdio’s NerdioCon event in sunny Palm Springs, CA, Erick and Rich discuss why Anthropic’s new AI services venture for midsize businesses is the latest reason MSPs need to get moving on an AI strategy, as well as techniques for building a strategic, sticky AI roadmap for your customers. Then they’re joined by Nerdio President Joseph Landes for his take on underappreciated MSP opportunities in Microsoft 365, Azure Virtual Desktop, Windows 365, and Microsoft Copilot. And finally, one last thing: How Bebop the robot inadvertently delayed a flight to San Diego.

    Discussed in this episode:
    From Anthropic: Building a new enterprise AI services company with Blackstone, Hellman & Friedman, and Goldman Sachs
    Robot passenger causes flight delay in California

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    47 mins
  • Bonus Episode: Delicious Feeling

    Bonus Episode: Delicious Feeling
    May 5 2026
    In this special bonus episode of MSP Chat, sponsored by Datto, Erick and Rich discuss why cyber resilience services continue to be a source of revenue and growth for MSPs and what that says about how they should construct their service portfolio and refine their tool stack, as well as why client proposals are sales tools, not technical documents. Then they’re joined by Dan Tomaszewski, Kaseya’s EVP of channel, for a deep dive into some especially interesting findings in the 2026 Kaseya State of the MSP Report, and what MSPs should do in response. And finally, one last thing: An April Fool’s Day gag that turned into a hit product for chronic doom scrollers.

    Discussed in this episode:
    2026 Kaseya State of the MSP Report
    On-demand webinar: The MSP playbook: Insights from the 2026 State of MSP Report
    Which brand won April Fools in 2026?

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 3 mins