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Managing Care Quality

Managing Care Quality

Written by: Lesley Shaw
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About this listen

Welcome to Managing Care Quality Improvement with the Qualitizer Process—a podcast designed for Registered Managers who want to lead with confidence, revisit strategies, refine skills, and drive success in service quality improvement! My aim is to provide you with practical tips, trusted tools, and actionable insights to make managing your services more effective and less overwhelming. Whether you’re revisiting core principles or exploring new strategies, this podcast is here to support you at every step of your journey. I know managing services is challenging, but you don’t have to do it alone. With over 30 years as a Health & Social Care leader, I’m the founder of Registered Care Manager and creator of the Qualitizer Process™—a unique framework to guide managers through a quality improvement journey. “After 30 years of managing what is often termed 'turnaround' in care services and supporting other managers to deliver quality improvement, I realized I had developed a method that I used time and again. The Qualitizer Process™ was born from my hands-on experience and is designed specifically to support care professionals like you. It’s a simple, reliable approach focused on enhancing your service quality, improving outcomes, and ensuring sustained success.” Having tested and refined it over time, it’s now at the heart of how I help managers like you drive real, lasting improvements in care services. Through the Qualitizer Process, I’m here to guide, empower, and inspire you to achieve real, lasting results. Tune in, take charge, and transform how you manage quality—one episode at a time. Join us!Copyright 2026 Lesley Shaw Economics Hygiene & Healthy Living Management Management & Leadership Self-Help Success
Episodes
  • Week 4 Fix 2026 Series: Residents, Outcomes & Co-Production 💖
    Jan 9 2026

    Week 4 is all about putting residents at the centre of your 2026 plan

    You’ve reflected, looked at your workforce and taken a calmer look at compliance. Now it’s time to bring everything back to the heart of your service: the people you care for and their daily lived experience.

    In busy services, it’s easy for days to turn into task lists. This week is about slowing down just enough to ask: What does life actually feel like here? And how can we make 2026 feel more like “home”, not just “service”?

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    17 mins
  • Head start to a Fixed 2026 - Compliance with Confidence
    Dec 26 2025

    Compliance can feel like a constant pressure: inspections, audits, paperwork, action plans that never quite get finished. It’s easy for it to become something we dread, rather than a structure that supports safe, high-quality care.

    This week is about taking some of that heat out of compliance. We want to step into 2026 with a realistic understanding of where you stand, a short list of high-impact actions, and a few simple routines that keep you inspection-ready without burning everyone out.

    You are not trying to fix everything in a week. You are creating a calmer, more confident relationship with compliance.

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    15 mins
  • Head Start to a Fixed 2026 - Your team and your Rota
    Dec 19 2025

    Last week you took a step back and reflected on your 2025 story. You looked at data, listened to staff, brought in resident and family voices, and chose 2–3 focus areas for 2026.

    This week we’re moving to the foundation of everything: your team and your rota.

    You can have the best plans in the world, but if your staffing is unstable, your rota is fragile and your team is exhausted, those plans will stay on paper. The aim is not a magically “perfect” rota, it’s a people plan that is visible, stable and resilient enough to carry you through the realities of 2026.

    That’s where your VSR Rota mindset becomes central to your HR strategy:

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    19 mins
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