Mike and Mayra have many years of experience making tough decisions and coping in difficulty times. However, 2021 turned out to be more than a tough year. Like many other entrepreneurs, Mike and Mayra found themselves struggling to keep their business operational. Even so, they rolled with the punches and kept their mind on positive thoughts by immersing themselves into a book project based on their personal story.

Mike and Mayra return after months of unexpected problems that kept them busy and explain how the pandemic affected their small business. In this short episode, they provide an explanation behind their absenteeism and express their optimistic outlook for a fresh new start.

Client management, also referred to as customer relationship management (CRM), refers to how a company handles and develops its relationship with customers and future clients. Client management is important for businesses of all shapes and sizes because satisfied customers are more likely to buy more products or services from that business, leave positive reviews that will build brand reputation and trust. Plus, it brings in new customers either through word of mouth or through a referral program.

This week, Mike and Mayra discuss the attributes of a successful client management business.