MasterClass CX - Episode 2 (Customer Journey Mapping & Customer Centric Mindset)
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MasterClass CX - Episode 2 (Customer Journey Mapping & Customer Centric Mindset)
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About this listen
Annette Franz and Nithin Lobo talk through the basics of Customer Journey Mapping and Shifting to a Customer-Centric Mindset. As part of this MasterClass, we dive into : Customer Journey Mapping Key stakeholders required to Journey Map What to avoid whilst Journey Mapping Building and maintaining a Customer-Centric Mindset 10 foundational Principles of a Customer-Centric Organization Communication to drive culture
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