Mastering Expansion: Four Indicators Every Customer Success Leader Must Know
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Mastering Expansion: Four Indicators Every Customer Success Leader Must Know
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About this listen
As CS leaders, we all want growth, but let’s be honest…
By the time we talk about expansion, it’s often too late. The customer has gone cold. The opportunity has slipped.
Why didn’t we see this coming?
In this final episode of Season 1, I share:
✅ The 4 early signals of expansion readiness
✅ How to proactively surface upsell/cross-sell needs
✅ Why QBRs, champions, and usage surges matter
✅ Practical tactics for SMBs and Enterprise alike
This one is for the CS leaders who want to drive growth without sounding like Sales - and help their teams spot opportunities before someone else does.
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