Improving patient access isn’t just about filling schedules, it’s about creating breathing room for your staff and building a better patient experience.

In the latest episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark is joined by Elyce Wolfgang (WellSpan Health) and Alex Pinto (ECG Management Consultants) to explore how smarter access strategies can ease pressure on teams, reduce burnout, and even help with retention.

Tune in as the group discusses how access goes beyond scheduling and serves as a strategic lever for efficiency and better patient care. Alex shares a national perspective on why access is a growth engine and offers practical ways to make improvements without sacrificing care. Elyce brings a boots-on-the-ground perspective, including how her team is tackling MRI demand and using data-driven metrics to keep workflows efficient and staff supported.

From foundational best practices to advanced strategies like AI-assisted scheduling and post-discharge imaging workflows, this episode offers fresh approaches to bring to your organization. Plus, learn how AHRA’s Best Practices Task Force is working to create benchmarking data that will help set a standard for medical imaging leaders to follow and raise the bar.

Get In Touch With Elyce and Alex

Elyce Wolfgang: ewolfgang@wellspan.org
Alex Pinto: ampinto@ecgmc.com

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Elyce Wolfgang currently serves as the system director of imaging services for WellSpan Health in Pennsylvania. In this role, she leads an exceptional team of six director-level and two manager-level leaders through strategy execution across a seven-hospital integrated delivery network. Her leadership focuses on enhancing patient and employee safety, optimizing workflows, and fostering employee engagement.

Previously, she served in various leadership roles in the radiology department at The Johns Hopkins Hospital, where she managed operations across various imaging modalities and led initiatives to enhance service delivery and staff development.

Integrating his experiences as a clinician, an industry executive, and a consultant, Alex Pinto seeks to make big impacts for patients. Today’s healthcare consumers — both patients and providers alike — are more involved than ever before in making decisions related to care delivery and site of service. Alex is passionate about assessing problems and designing solutions to meet these consumer demands head on and supporting healthcare organizations through change, modernization, strategic realignment, and operational transformation.

AHRA: The Association for Medical Imaging Management provides medical imaging professionals with education, training, insights, and community expertise to grow as healthcare leaders.

Founded in 1973, our professional organization is a catalyst for healthcare improvement by setting the standard on quality care, innovative use of technologies, and best practices in medical imaging management.

Learn more and connect with us at ahra.org.

Can a strong team culture improve patient care, and even help solve staffing challenges?

In this episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark sits down with Jake Poore, cultural architect and former Disney leader turned healthcare consultant; Lisa Wood, CRA, executive director at Hancock Health and AHRA Education Foundation board member; and Sherry Manuel, chief commercial officer for imaging at GE Healthcare.

Our guests discuss how to build culture with intention rather than going through the motions and why purpose-driven leadership helps reduce burnout and turnover. You’ll hear how empowerment and small moments of connection can strengthen relationships, transforming outcomes for staff and patients.

Plus, get a sneak peek at an exciting new AHRA program launching in 2026, sponsored by GE Healthcare and the AHRA Education Foundation, featuring monthly leadership and culture-building sessions with Jake Poore.

Culture is more than just a buzzword — it’s a critical element of patient care and organizational success. Whether you’re in the C-suite or on the front lines, tune in for strategies to create a workplace where people feel connected, valued, and ready to show up as their best selves.

Get in touch with our guests
Jake Poore via LinkedIn at linkedin.com/in/jakepoore
Lisa Wood via email at lwood@hancockhealth.org
Shari Manuel via email at shari.manuel@gehealthcare.com

AHRA: The Association for Medical Imaging Management provides medical imaging professionals with education, training, insights, and community expertise to grow as healthcare leaders.

Founded in 1973, our professional organization is a catalyst for healthcare improvement by setting the standard on quality care, innovative use of technologies, and best practices in medical imaging management.

Learn more and connect with us at ahra.org.

In this episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark sits down with Scott Dziuk of IntelePeer and Justin McKay of Radiological Care Services to explore how two innovative companies are making an impact in the medical imaging space. From AI-powered patient communication to full-service x-ray garment solutions, they share how authentic relationships, AHRA engagement, and a service-first mindset helped them grow their businesses and connect meaningfully with healthcare leaders.

AHRA: The Association for Medical Imaging Management provides medical imaging professionals with education, training, insights, and community expertise to grow as healthcare leaders.

Founded in 1973, our professional organization is a catalyst for healthcare improvement by setting the standard on quality care, innovative use of technologies, and best practices in medical imaging management.

Learn more and connect with us at ahra.org.