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Multifamily Tech Gurus Podcast Series

Multifamily Tech Gurus Podcast Series

Written by: Kerry W. Kirby
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The Multifamily Tech Gurus Podcast Series brings you the latest real-world experiences of PropTech innovator Kerry W. Kirby and technologist James W. Lancaster. Kerry and Jimmy live on the technology side of the multifamily housing industry. Kerry has built an award-winning company, 365 Connect, the multifamily industry's leading innovator in AI-driven marketing, leasing, and resident engagement platforms, that he founded over two decades ago, and Jimmy leads product development at the company. Together, they are on the frontline of managing their team of developers, customers, and all the craziness in-between.2024 Economics Leadership Management & Leadership
Episodes
  • Automation Isn't Efficiency: It's Risk Management at Scale
    Feb 5 2026

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they challenge one of the most common misconceptions in multifamily technology—that automation is primarily about speed and efficiency. In today's regulatory environment, automation has become something far more critical: a safeguard against risk, inconsistency, and exposure at scale.

    In this episode, Kerry and Jimmy unpack how manual and assisted workflows introduce human variability, leading to missed disclosures, inconsistent execution, and compliance gaps that compound across portfolios. They explain why training alone cannot protect operators from risk, and how compliance must be engineered directly into workflows to ensure required steps are completed correctly, every time.

    Kerry and Jimmy's Words of Wisdom: "Automation isn't about doing the same work faster—it's about removing the risk that comes with human inconsistency. At scale, efficiency might save time, but engineered automation protects the business by ensuring compliance every time. When workflows are built to execute, verify, and document automatically, operators don't just move faster—they operate with defensibility, consistency, and confidence, even as portfolios grow."

    Resources: Delivering Built-In Compliance Across Every Interaction

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    18 mins
  • The 10x Effect: The Force Multiplier of Leveraging Technology
    Jan 29 2026

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore what it really takes to achieve 10x outcomes in multifamily operations—and why technology is the only lever capable of delivering exponential results. In an industry often focused on incremental efficiency, this episode reframes technology as a force multiplier that fundamentally changes how businesses scale.

    Kerry and Jimmy break down the difference between tools that assist work and platforms that replace it, explaining why true 10x gains don't come from hiring more people or layering on software. They discuss how force multipliers absorb workload, eliminate bottlenecks, and allow operations to grow without scaling headcount, cost, or risk at the same rate.

    Kerry and Jimmy's Words of Wisdom: "10x doesn't come from working harder or adding more people—it comes from force multipliers that fundamentally change the operating model. When technology stops assisting work and starts absorbing it, time, cost, and complexity no longer scale together. That's when the math of the business changes, and growth becomes exponential instead of incremental."

    Resources: Redefining What's Next for Innovation in Multifamily PropTech

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    24 mins
  • What AI Discovery Engines Expect and Static Websites Don't Deliver
    Jan 22 2026

    Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they unpack a critical shift reshaping digital visibility: discovery is no longer driven solely by traditional search rankings, but by AI-powered engines that continuously evaluate relevance, depth, and momentum. In this new landscape, static property websites aren't just underperforming—they're being bypassed.

    In this episode, Kerry and Jimmy explain what AI discovery engines actually look for when surfacing answers, recommendations, and sources of authority—and why most apartment websites fail to meet those expectations. They break down how shallow page structures, templated content, limited internal linking, and stagnant publishing signals prevent AI systems from recognizing expertise, context, and ongoing relevance.

    Kerry and Jimmy's Words of Wisdom: "AI discovery engines don't rank websites the way search used to—they evaluate understanding, context, and continuity. If your site isn't expanding, connecting ideas, and demonstrating expertise over time, AI doesn't see authority—it sees a static snapshot. And static snapshots don't get discovered, cited, or recommended in an AI-driven world."

    Resources: Tomorrow's Intelligence Built for Today's Renters

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    24 mins
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