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Mums On Cloud Nine

Mums On Cloud Nine

Written by: Heather Black
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The show is hosted by Heather Black, a champion for women in tech and founder of Supermums, a global brand supporting mums to develop a career in the salesforce eco-system. The podcast aims to inspire and support mums new or already working in the sector to develop their career in the tech sector whilst achieving flexibility and the salary they deserve – sharing top tips, insight and inspirational stories from women who carved out a successful career and employers who champion diversity and gender equality. Through our podcast series we will cover four key areas of insight: Explore your Potential Understand what roles are possible and how to feel assured it's right for you. Create a Vision for Change Coaching tools and tips to change or develop your career. Have a Life you Love Foster a flexible career working with your employer, team and family. Create your Success Develop your skills, network, profile and reputation as the go to expert. Careers Economics Personal Success
Episodes
  • What Does it Take to Become a Salesforce Golden Hoodie Winner?

    What Does it Take to Become a Salesforce Golden Hoodie Winner?
    Jul 1 2026
    What does it take to become a Salesforce Golden Hoodie winner, and how can community involvement shape an entire career? In this episode of our Golden Hoodie Winners series, I sit down with Christina Nava, Salesforce professional, Service Cloud expert, and Golden Hoodie recipient. Christina received her Golden Hoodie at Dreamforce after years of dedication to the Serviceblazer community, where she became known for helping others, sharing knowledge, and supporting fellow Salesforce professionals. What makes Christina's story particularly inspiring is that her recognition wasn't built around a single achievement. Instead, it came from years of consistently showing up, contributing to the community, and helping others succeed. Finding A Home in the Salesforce Ecosystem Christina takes us back to her introduction to Salesforce in 2011 while working in technical support and software consulting. What began as exposure to a CRM platform gradually developed into a career specializing in Service Cloud. Along the way, she discovered a passion for solving problems, supporting users, and building solutions that help organizations deliver better customer experiences. She also reflects on the challenges of being a solo Salesforce Admin and why finding a supportive professional community became such an important part of her growth. Why Community Matters More Than Ever One of the strongest themes throughout our conversation is the value of community. Christina shares how the Serviceblazer community became a place where she could ask questions, learn from others, and avoid feeling isolated in her role. Over time, she transitioned from someone seeking support to someone providing it. Her experience highlights an important lesson for anyone building a career in technology. Success rarely happens in isolation. The relationships you build, the people you help, and the knowledge you share often become just as valuable as technical expertise. Building Skills Through Curiosity And Practice Like many Salesforce professionals who started before today's abundance of free learning resources, Christina had to find her own path. She discusses the early days of learning Salesforce before Trailhead became widely available and explains how hands-on experience, curiosity, and persistence helped her develop her expertise. We also talk about consulting life, being thrown into unfamiliar situations, learning quickly, and why practical experience often teaches lessons that no certification alone can provide. Leadership, Mentorship, And Giving Back As her career progressed, Christina discovered another passion, helping others develop their own careers. She shares how mentors and supportive women within the Salesforce ecosystem helped shape her journey and why those relationships became so valuable throughout her career. Today, Christina serves as a co-leader of the Houston Women in Tech group, helping create opportunities for others while continuing the cycle of mentorship that helped her succeed. AI, Service Cloud, And The Future Of Customer Experience We also discuss the growing role of AI within Service Cloud and customer service operations. Having recently participated in Salesforce demonstrations around new AI capabilities, Christina shares her perspective on where organizations are seeing opportunities and why strong foundations remain important before adopting emerging technologies. It's an insightful discussion that balances innovation with practical implementation. Advice For Anyone Starting Their Salesforce Journey Throughout our conversation, Christina returns to a simple theme: keep learning, stay curious, and get involved. Whether you're just beginning your Salesforce journey, considering a career transition, or looking for ways to expand your network, her story demonstrates how consistency, community involvement, and a willingness to help others can create opportunities you never expected. Which part of Christina's journey resonated most with you, and how could getting more involved in your own community help shape your career?
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    23 mins
  • How One Family's Salesforce Journey Led to a Golden Hoodie

    How One Family's Salesforce Journey Led to a Golden Hoodie
    Jun 25 2026
    What happens when a passion for helping others creates opportunities that extend far beyond your own career? In this episode of our Golden Hoodie Winners series, we sit down with Kaelan Moss, Salesforce Marketing Cloud Instructor, Team Lead at Revolent Group, and recipient of the Salesforce Golden Hoodie award. Kaelan shares a deeply personal story that began with a desire to help others and ultimately led to one of the highest honors in the Salesforce ecosystem. From an athletic background and a degree in economics to becoming a respected Salesforce educator, Kaelan's path into technology was anything but traditional. His story is a powerful example of how curiosity, discipline, and a willingness to teach others can create opportunities that change lives. The Decision That Changed Everything During the uncertainty of the pandemic, Kaelan made a bold decision. After moving back home, he committed to supporting his family while teaching his mother and sister Salesforce Marketing Cloud skills. He paid the bills, created a learning environment, and helped them develop new careers in technology. What started as a family project became a story that resonated throughout the Trailblazer Community and eventually caught the attention of Salesforce. Kaelan reflects on the lessons learned from that experience, why leading by example matters, and how consistent daily actions often have a greater impact than grand gestures. Creating New Paths into Tech One of the most compelling parts of our conversation centres on career opportunities beyond traditional education pathways. Kaelan shares why he believes platforms like Salesforce have created accessible routes into well-paid, flexible careers for people from all backgrounds. He discusses the financial realities many families face, the burden of student debt, and why practical, hands-on learning can open doors that many people never knew existed. His mission today is simple: help people discover opportunities that can create greater freedom and choice in their lives. Why Marketing Cloud Captured His Attention As someone fascinated by psychology and human behaviour, Kaelan explains why Marketing Cloud became his specialization. We discuss the relationships among technology, communication, and how people make decisions. For Kaelan, marketing sits at the intersection of technology and human behaviour, making it one of the most interesting areas within the Salesforce ecosystem. His perspective offers valuable insights for anyone considering a career in marketing technology or customer engagement. Making Sense of AI Without the Hype Artificial intelligence is transforming every corner of the technology industry, but Kaelan brings a refreshing perspective to the conversation. He shares his thoughts on the growing AI noise online, why critical thinking matters when using AI tools, and how professionals can avoid being distracted by fear-based messaging. We also discuss how he uses ChatGPT, Claude, Gemini, and Grok in his own work, comparing their strengths and explaining why understanding the quality of your inputs remains just as important as the technology itself. A Simple Learning Habit Anyone Can Use Having trained hundreds of aspiring Marketing Cloud professionals, Kaelan reveals the learning technique he credits with helping him succeed throughout college, certification exams, and his professional career. His advice is practical, easy to implement, and something listeners can start using immediately, whether they are studying Salesforce, learning a new skill, or working toward a career change. Check out our website at www.mumsoncloudnine.co.uk and subscribe for weekly tips to elevate your mindset. What part of Kaelan's story resonated most with you, and could his approach inspire someone in your own family to consider a career in tech? What Is the Salesforce Golden Hoodie? "The Salesforce Golden Hoodie is a special recognition and token of appreciation bestowed upon individuals who have shared their stories of doing well by doing good. These Trailblazers range from relatively new to the ecosystem to seasoned community change-makers – Source". Check out the definitive guide to Salesforce Golden Hoodie Winners here https://supermums.org/golden-hoodie-winners-the-definitive-guide-to-salesforces-most-inspiring-trailblazers/ About Supermums Founded by Heather Black, a Salesforce Golden Hoodie winner, Supermums helps relaunchers and seasoned Salesforce professionals accelerate their careers in tech through expert training, career coaching and recruitment support. Whether someone is returning to work, pivoting into a new role, or ready to step up in the Salesforce ecosystem, Supermums provides practical training, mentoring and access to job opportunities to help them build confidence, sharpen their skills and progress faster. Alongside its career development programmes, Supermums partners ...
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    37 mins
  • How to Use AI for Real-Life Productivity with Julia Druck

    How to Use AI for Real-Life Productivity with Julia Druck
    Feb 2 2026

    Are you ready to discover how artificial intelligence can genuinely transform the juggle of family and work life? In this inspiring episode, the Mums on Cloud Nine team welcomes Julia Druck, an AI consultant with a fascinating career journey.

    Julia shares her path from weapons engineer in the Royal Navy to co-founding the AI consultancy 'Serpent,' and unveils practical, real-life ways you can embrace AI, even if you think you're not techy.

    Julia reveals her creation of a "Family Command Centre" using user-friendly, low- and no-code AI tools, bringing calm and order to the chaos of family logistics.

    She and the hosts explore why now is the perfect time to get curious about AI, how to get started without fear, and how your current skills are far more transferable to the world of AI than you think.

    Whether you're an ambitious mum, a parent managing multiple calendars, or someone looking to upskill and relaunch your career, this episode will spark your motivation and give you tangible tools to build a life you love.

    Key Points in This Episode:

    • Julia Druck's unconventional career path and how she carved out a place in the AI industry.

    • What exactly a Family Command Centre is and how AI can solve everyday household chaos like school events, appointments and birthdays.

    • The reality behind learning AI as an adult: free courses, bootcamps, and online resources that are actually accessible (including YouTube!).

    • Common fears and myths about AI... and why getting hands-on is easier than it seems.

    • How transferable skills from product management (and parenting) set you up for success in the tech world.

    • Favourite tools and platforms for AI task management, from Lindy, Susama and Todoist to Reclaim.

    • Top tips for time-poor parents on integrating AI solutions for home and career.

    Julia's Free Guide:

    https://mumsoncloudnine.co.uk/wp-content/uploads/2026/01/MUMS-on-Cloud-NINE-Podcast-AI-agent-resource.pdf

    Mentioned in this episode:

    • Lindy (No-code AI agent platform): https://www.lindy.ai/assistant

    • Susama: https://www.sunsama.com/

    • Todoist: https://www.todoist.com/

    • Reclaim: https://reclaim.ai/

    • Claude: https://claude.ai/login

    • Comet: https://www.perplexity.ai/comet

    • YouTube tutorials for Lindy AI: https://www.youtube.com/results?search_query=lindy+ai+tutorial

    Craving more inspiration and practical tips?
    Subscribe for weekly mindset and career guidance, and join a community of women supporting each other in relaunching careers, building confidence, and achieving fulfilment.

    Find Julia Druck and connect for more insights:

    • LinkedIn: https://www.linkedin.com/in/juliadruck/

    If you're ready to banish overwhelm, embrace technology, and empower yourself, this episode is your perfect starting point!

    For more about Mums on Cloud Nine, the Supermums programme, and our expert directory, visit: Supermums.org

    Championing the Ambitious Women Mindset each and every week.
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    26 mins
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