My Problem with SLAs | Life Sciences Data Podcast | 20
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My Problem with SLAs | Life Sciences Data Podcast | 20
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About this listen
Our Managed Services team never operates with SLAs. Instead, we rank tickets by priority: high priority / mission critical. We prefer being highly responsive so that we understand the issue and set expectations based on the business need. Not some arbitrary SLA.
www.linkedin.com/in/nicholas-mann-80855a1a/
www.stratosconsulting.com
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