Next-Generation Customer Experience

Failed to add items

Sorry, we are unable to add the item because your shopping basket is already at capacity.

Add to cart failed.

Please try again later

Add to wishlist failed.

Please try again later

Remove from wishlist failed.

Please try again later

Follow podcast failed

Unfollow podcast failed

Next-Generation Customer Experience

Listen for free

View show details

About this listen

As restaurants and bars prepare to re-open after the coronavirus pandemic halted normal business, easing customers’ fears and optimizing the dining experience is front of mind. But instead of working to provide superior customer service, one thought leader says they should, instead, focus on customer tolerance.

That’s the advice from Marc Gordon, The Customer Experience Expert, an internationally recognized speaker in the field of customer experience. Though Gordon has helped businesses in a variety of fields, he has some specific tips for how those in the food industry can support their customers during this tumultuous time.

No reviews yet