Episodes

  • Peak Season Post-Mortem: From Q4 Chaos to Q1 Calm
    Dec 15 2025

    In this episode, we explore how we run smooth operations for our clients through effective monitoring and workflows. Featuring our final guest of the year, Lovel, Operations Manager at OBP, we discuss how we manage the chaos of the peak season.

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    8 mins
  • Building the Right Team for Success with Training and Development
    Sep 30 2025

    In this episode, we explore the accomplishments in client training through OBP’s Training and Development department, featuring Neil, one of our longtime trainers at OBP. Discover how we guide and train each employee to deliver exceptional results for every client.

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    5 mins
  • Boosting Morale and Brand with Employee Engagement
    Sep 10 2025

    In this episode, we explore the behind-the-scenes of our events and marketing efforts with our special guest, Cess, Employee Engagement Specialist at OBP. Sit back and listen as they unpack how engagement ties to branding, motivation, and service quality.

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    8 mins
  • Innovation to Improve Business Outcomes With Total Quality Management
    Aug 19 2025

    In this episode, we explore how innovation drives results for clients through Total Quality Management, featuring our special guest, Nonell, Sr. Total Quality Manager at OBP. Discover its fundamentals, challenges, and value to business outcomes.

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    11 mins
  • A Deep Dive into CargoWise Consultancy: How Experts Unlock Supply Chain Efficiency
    Jul 23 2025

    In this episode, we explore what goes on in CargoWise consultancy with our special guest, Arvin, a Business Systems Analyst at OBP. Learn how our experts develop the best solutions for maximizing CargoWise.

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    7 mins
  • The Power of Collaboration in Offshoring
    Jun 19 2025

    In this episode, we feature the work that goes beyond OBP’s seamless collaborations through our guest speaker Ally, an exceptional Process and Implementations Manager here at OBP. Discover how our collaborative approaches create impactful results!

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    9 mins
  • Exploring Quality Assurance Processes with OBP’s QA Team
    May 6 2025

    In this episode, we discuss the role of Offshore Business Processing's Quality Assurance (QA) team with our special guest, Nat, the QA Supervisor at OBP. Explore how we ensure consistent quality across all our projects!

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    8 mins
  • Behind the Firewall: Inside OBP's IT Operations
    Feb 29 2024

    Tune in as we explore the inner workings of Offshore Business Processing's IT department with special guest Sir Rey, the IT Manager at OBP. Discover how we ensure data security, maintain network resilience, facilitate seamless communication, and provide top-notch technical support.

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    7 mins