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Welcome to Season 2 of OEMs: Blockers and Breakthroughs!

In this opening episode, Sam Burgess, CEO of Partful, and Rob Butler, Head of Sales, discuss the key trends shaping manufacturing aftersales in 2025.

From predictive maintenance and the rise of the digital thread to improving customer experience, they discuss what OEMs should expect in 2025, and how Partful is helping to facilitate that change into a new digital era.

Listen along for an exciting new season with insights from industry events, and reflections on standout guests from Season 1.

Want to know what's next for the manufacturing industry and Partful?

Let Rob and Sam walk you through their journey to date and what they've learned from OEMs striving for bigger and better things in 2025.

Tune in to start the year with the right attitude towards aftersales.

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In this episode, we’re joined by Tony Byrne, an aftersales specialist and leader in the automotive industry. With experience at Synergy, Lotus Cars, and now as the Owner of AutoInsight Solutions, Tony brings invaluable insights into the world of automotive aftersales.

We explore OEMs' biggest mistakes when managing aftersales and dealer networks, uncovering the pitfalls that harm efficiency, parts identification, and customer satisfaction.

Tony shares his dos and don’ts for building effective aftersales systems, including lessons from his time transforming processes at Lotus.

We also discuss how 3D parts catalogs and interactive technology are reshaping the way OEMs approach aftersales, helping them improve accuracy and streamline processes.

Tune in for some valuable insights for OEMs looking to adopt these innovations and stay ahead in an ever-evolving industry.

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Our new platform is here! Partful 2.0 is our latest platform iteration, set to transform how OEMs create, manage, and update their parts catalogs.

Partful 2.0 enables OEMs to streamline their aftersales processes by leveraging existing CAD and BoM data for fully automated 3D content generation. Say goodbye to siloed 2D PDFs and outdated documentation, this revolutionary tool allows OEM teams to have a live EPC in hours, not weeks.

Joining us in this episode are Partful’s automation experts, Kristian Epps and Rami Elakkad, who explain how Partful’s technology works behind the scenes.

We discuss how this shift to automation technology will save significant time for technical documentation teams, enable real-time collaboration with engineering, and support aftersales efforts with continuous product data updates.

Tune in to learn how Partful 2.0 bridges the gap between engineering and aftersales, offering OEMs the tools they need to deliver faster, smarter, and more efficient aftersales support.

Sign up for early access to the BETA program and join us as we explore the future of automated 3D content creation with cutting-edge technology.