Running a garage does not come with a manual.

In this episode, we sit down with Sarah Petty, co owner of JP Petty Motors, to talk honestly about what it is really like to learn the motor trade while already carrying the responsibility of running a business.

Sarah did not come from a technical background. She learned on the job, asked questions, made mistakes and slowly built confidence in an industry that does not always make space for uncertainty. We talk about running a family garage, the pressure that follows you home, making difficult pricing decisions, learning when to ask for help, and stepping out of the shadows to become a visible leader.

This conversation will resonate with anyone who has ever felt like they were figuring it out as they went along.

Timestamps

2:00 – Coming into the garage with no technical background

5:10 – Learning on the job and early challenges

8:00 – Moving into a service advisor role

11:00 – Balancing family life and the business

14:00 – Covid and the pressure on the garage

17:30 – The moment everything had to change

20:00 – Learning to ask questions and not guess

23:00 – Knowing what you do not know

26:00 – Stepping out of the shadows

29:30 – Confidence and leadership in the garage

32:30 – Putting yourself out there in the industry

35:00 – Discovering the wider automotive community

38:30 – Information overload and staying grounded

41:30 – Running a family business together

45:00 – Supporting staff and building trust

48:30 – Growth pricing and difficult decisions

52:00 – Vehicle health checks and changing processes

56:00 – Capacity pressure and future thinking

1:00:00 – Final reflections on learning as you go

This episode is supported by Castrol and The Race Group.Visit Castrol here: ⁠https://www.castrol.com⁠

In this episode of On The Ramp, Jamie shares an honest account of his journey through the motor trade.From starting out in a small local garage and working through dealerships and independents, to running his own business for nearly a decade, this conversation looks at what life is really like behind the scenes.

Jamie talks openly about going mobile with very little planning, the pressure of keeping work coming in, and the reality of long hours with little reward.

The episode explores common challenges many garage owners face, including undercharging, fear of employing staff, working without a long term plan, and the isolation that can come with running a one man business.

The discussion also covers the difficult decision to close a garage, the emotional impact of locking the doors for the last time, and the relief that can come from stepping away.

From there, the conversation moves into growth, learning diagnostics properly, working alongside stronger operators, and finding a healthier balance between work, life, and ambition.

This episode will resonate with anyone in the automotive industry who has run a garage, is thinking about starting one, or is questioning what success in this trade really looks like beyond just being busy.

This episode is proudly sponsored by Castrol and The Race Group.

To learn more about Castrol Service, visit:

https://www.castrol.com/en_gb/united-kingdom/services/castrol-service.html

Timestamps:

01:00 - Getting into the motor trade

05:30 - Apprenticeships and early mistakes

06:45 - Leaving the dealer and chasing money

07:50 - Going mobile and starting alone

09:10 - Running a business with no plan

11:00 - Winter work and survival mode

11:40 - First workshop and early growth

14:00 - Working month to month

15:45 - The biggest mistake looking back

19:00 - Long hours and family pressure

25:00 - Realising something had to change

29:30 - Deciding to close the business

36:30 - Learning again and rediscovering the trade

56:30 - Finding balance and enjoying the work

Modern diagnostics demand far more than plugging in a tool and changing parts. In this episode of On The Ramp, we talk about what working on today’s vehicles really requires from independent garages.

The conversation covers process, responsibility and decision making in a world of complex systems, EVs and ADAS. We discuss why fault codes are only the starting point, why structure and method matter, and what happens when diagnostics is rushed or handled without the right understanding.

This episode is for garage owners and senior technicians who want to work safely, professionally and sustainably as vehicles continue to evolve.

Timestamps:

02:12 – Steve’s background and how diagnostics has changed

06:38 – Why fault codes are only the starting point

11:04 – Moving from parts fitting to proper diagnostic process

18:27 – Teaching technicians how to think, not just test

26:06 – Why process matters more than tools

31:42 – Charging properly for diagnostics and assessment time

38:18 – Intermittent faults and managing customer expectations

44:02 – EVs, ADAS and the responsibility garages now carry

49:28 – Safety risks and why calibration matters

56:08 – Dealer vs independent diagnostics explained

01:02:35 – The future of diagnostics and access to vehicle data

01:08:12 – Burnout, pressure and working smarter

01:15:48 – Raising standards without losing your sanity

01:22:26 – Final thoughts on professionalism in the trade

This episode is proudly sponsored by Castrol and The Race Group.

Find out more below:

Castrol: https://www.castrol.com/en_gb/united-kingdom/home.html

The Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB