What keeps a big Facebook card room running every single night isn’t luck — it’s process, consistency, and the people doing the unglamorous work behind the scenes.
In this episode of One of One Interviews, Steven sits down with Will Overton, Carl Stine, and Richard Dutton — the Scheduling Team that keeps The Collective’s nightly operation moving: building schedules, pairing hosts with members, managing the queue, enforcing rules fairly, and handling the nonstop DMs members never see.
In this episode:
How nightly flashes get scheduled week after week
How hosts get paired with members and specific cards
What happens when someone drops last minute
Why queue approvals can take time (and why rules matter)
Chapters:
00:00 Intro + “VIP membership” warm-up
00:20 What this interview is about: the Scheduling Team and the unseen work
01:32 Icebreaker: “If you were a vegetable…”
03:22 Will’s real day-to-day role in The Collective
04:22 Carl’s role: hosting, lines, DMs, keeping things appropriate
05:26 When it hits you: this is basically a second job
06:29 The layers of responsibility (mod → schedule team → admin)
07:11 How nightly scheduling actually works (and why Will’s the “wizard”)
08:53 When does next week’s schedule start getting built?
10:05 The DM reality: flash requests, education, and new-member onboarding
13:10 Host pairing strategy: matching member, card, and host networks
14:44 What happens when there’s no flash ready (or someone drops)?
16:44 Who should members reach out to for help (and what depends on what)
18:25 How often do “missing/damaged card” disputes happen?
21:07 What matters more: the card or the card owner?
23:16 Queue talk: why admins avoided it and what made it brutal
25:00 Why declines take time (and why The Collective doesn’t “just decline”)
26:33 “Cherry-picking” vs grinding the queue
28:47 Fairness vs friendships: keeping rules consistent with real relationships
30:34 How the team makes decisions: bouncing nearly everything off each other
33:11 Balancing admin life with family, work, and real life
38:58 Rich’s role: PMs, people-first mindset, and keeping it fun
41:01 What makes The Collective different from other rooms
42:23 Member mindset for long-term success (relationships, not quick profit)
47:34 One word to describe The Collective + what “support” really means
50:11 Hardest admin responsibility: members feeling valued, not dollar signs
51:23 If you could change one thing in the hobby: greed + “need a real #2 grader”
55:04 Where The Collective will be in a year (growth + protecting the vibe)
59:52 Closing message: invite your people, be kind, relationships win
01:00:52 Final thanks + wrap
🎧 Apple Podcasts: https://podcasts.apple.com/us/podcast/one-of-one-interviews/id1855678912
🎧 Spotify: https://open.spotify.com/show/4DFcHjhv5xhnPfCvPXfSIr?si=V0EAuvgYQRKjjAWpMjiGtg
🎥 YouTube: https://youtube.com/@one_of_one_designs?si=5944iDFayPDC3Ft
🏈 The Collective (Facebook Group): https://www.facebook.com/share/g/1MWd6qzWeh/?mibextid=wwXIfr
🎙️ Stay Updated (Facebook Page): https://www.facebook.com/share/g/188SVfhVBD/?mibextid=wwXIfr
🔗 Linktree: https://linktr.ee/oneofonedesigns?utm_source=linktree_admin_share