Outpost WFM: Project OutCast cover art

Outpost WFM: Project OutCast

Outpost WFM: Project OutCast

Written by: Corey Sewpersad
Listen for free

About this listen

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula.


I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM.


What often lacks is the understanding of how to apply the various WFM functional components in a contact centre.


I am Corey Sewpersad and this is Project OutCast.
An Outpost WFM production.

© 2025 Outpost WFM: Project OutCast Economics
Episodes
  • Maybe WFM or Definitely WFM?

    Maybe WFM or Definitely WFM?
    Dec 11 2025

    Leave a comment or suggestion

    This episode looks at WFM from a different perspective - does Ops really need a team of people to build schedules, or can they run their own rosters on Excel?

    Is it necessary for a business to actually have a forecast, or can they get by with merely guessing.

    Was there ever a situation where the answer was ‘Maybe WFM can benefit us’?

    Hopefully this episode can turn that ‘Maybe’ in ‘Definitely’.

    1. The Burst Fire Hydrant Moment - It’s not bad luck, it’s a missing forecast.

    2. Guessing is Not a Strategy - In a world of chaos, guessing is risky.

    3. The Avengers of Ops Control - Using the talents of WFM to provide more than an Excel Roster.

    4. From Firefighting to Leading - Stop surviving the day, start mastering it.


    Support the show
    Show More Show Less
    8 mins
  • Starting and Growing Your Career in WFM - Based on a true story

    Starting and Growing Your Career in WFM - Based on a true story
    Nov 8 2025

    Leave a comment or suggestion

    This episodes covers a different side of working in WFM - not what’s seen on the Job Spec, not the fancy building you’ll be working in or how popular the company is.

    I go through my journey in WFM and cover the things that I have never seen on any WFM job ad but found that these skills are worth more than the actual WFM skills, to make a career.

    Based on a true story.

    Support the show
    Show More Show Less
    13 mins
  • Highlights from the WFM Unfiltered Show

    Highlights from the WFM Unfiltered Show
    Jun 16 2025

    Leave a comment or suggestion

    In this episode, we go through the highlights of my guest appearance on Irina Hollatz show ‘WFM Unfiltered’.

    Be sure to check out her Podcast and YouTube channel for really insightful content with many industry professionals.

    Link to her YouTube channel: https://youtube.com/@wfmunfiltered?si=1FILwE_hFIDO8JKi


    Support the show
    Show More Show Less
    4 mins
No reviews yet