Episode 15 - This podcast digs into how AI is quietly rewriting the rules of customer discovery, trust and competition for small businesses. Instead of a solo rant, it’s a conversation that unpacks the weird new reality where AI agents are hiring humans, Super Bowl ads are arguing about manipulation, and your next “customer” may actually be a bot acting on someone’s behalf. The discussion starts with Maltbook – a social network where AI agents talk to each other and even post jobs for people – and explores what it really means when machines openly admit they need human culture, humour and judgement to improve.From there, the pod turns to the Anthropic vs OpenAI Super Bowl ad battle and the deeper clash over how AI assistants should handle advertising. One side is comfortable with assistants blending recommendations and sponsorship in a single friendly answer, while the other insists that ads must be obvious and clearly labelled. The conversation digs into why this isn’t just tech drama, but a foundational question about trust: if your assistant can quietly steer you towards high‑margin products or 400% APR loans, who is it really working for – you, or the advertiser?The episode then brings it down to street level for small businesses. Traditional click‑through websites are compared to “digital dinosaurs” in a world where people and their AI helpers expect direct answers, not multi‑step navigation. The British carpet company story illustrates a simple, practical shift: turning scattered Google reviews into an AI‑readable knowledge base so both customers and large language models can instantly see why the business is trusted. That one move turns a regular website into something modern AI tools can understand, surface and recommend.Finally, the pod explores the rise of agentic workflows – AI agents that don’t just chat, but actually carry out multi‑step tasks. Using examples like automating hours of research into a 30‑second workflow, the conversation highlights the widening gap between businesses that embrace this capability and those that ignore it. The group keeps circling back to one central idea: your most important future customer is likely to be an AI agent, and it will be looking for clear, honest, machine‑readable answers. The episode asks whether your business is ready for that reality, and what you can start changing today so you don’t get quietly filtered out of the conversation.

Episode 14 - In this episode dives into one big idea: the moat in business is shifting from owning software to owning the conversation. For decades, if you controlled the application, the workflow or the platform, you effectively controlled the customer. Now AI tools like Claude Code, Claude Co‑worker and other coding agents can recreate huge chunks of that value at almost zero cost, and that’s forcing markets to reprice what software is actually worth. We unpack how a single folder of AI prompts could wipe hundreds of billions from software valuations, and what that really signals about where value is moving.

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From there, the discussion gets practical. We talk through why AI capability has exploded while real‑world adoption inside businesses remains painfully slow, and how that delay is opening up a widening productivity gap between early adopters and everyone else. You’ll hear how I use multiple models as “AI co‑workers” in my own businesses, and we walk through concrete examples like GuestChat for hotels – using AI to gather and clean business data, validate URLs, generate multilingual content and automate marketing workflows that used to take hours of manual effort.

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A big chunk of the conversation looks at what happens when your team can build small, targeted tools around your data instead of renting rigid SaaS platforms that never quite fit. We explore the rise of internal plugins and agents, why the “office of the future” is humans directing while machines execute, and why the new competitive moat is a mix of productivity, adaptability and being AI‑readable. That last piece matters because your next customer might not be human at all – it might be an AI agent researching, comparing and filtering options before a person ever sees your name.

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If you’re a small or medium business owner, this episode is designed to help you see where the leverage now sits: using AI as a genuine co‑worker, structuring your business so AI agents can understand and recommend you, and shifting your mindset from renting software to owning the conversation around your niche.

At Own The Conversation, the focus is on helping small and medium businesses embed smart, conversational assistants into their existing sites – in their voice, for their customers, across multiple languages. By pairing those assistants with structured, topical content around your niche, you make it far easier for modern answer engines and AI agents to understand, trust, and recommend your business. If you want to own the conversation in your market and learn AI by using it, visit http://www.owntheconversation.com.

Episode 13 - In this episode, we explore a moment that may come to define the next phase of the internet.

For the first time, autonomous AI agents are communicating directly with other AI agents — sharing knowledge, optimising behaviour, debating ideas, and forming culture — without human participation.

Using Moltbook as a real-world case study, we unpack what this means for business, search, discovery, and the future of information.

This conversation covers:

The difference between chatbots and autonomous AI agents

Why AI-to-AI communication has never existed before

What agents talk about when humans aren’t directing them

The emergence of AI culture, belief systems, and coordination

Why businesses must now design for AI discovery, not human browsing

This isn’t about hype or fear. It’s about visibility.

AI agents already decide what information gets surfaced, cited, and recommended. Humans increasingly receive answers through AI — not through search results or websites.

The businesses that adapt to this shift will be discovered. The ones that don’t will quietly disappear.

This episode is a guide to understanding what has changed — and how to prepare for what comes next.

🔹 What We Do at Own The Conversation 🔹

At Own The Conversation, we help small to medium businesses own the conversation by integrating powerful AI assistants directly into your existing website.

No gimmicks. No confusion. Just real answers, in real time, for real customers.

💬 Multilingual, real-time AI

🎯 Personalized customer experiences

🔍 SEO-boosting conversational content

⚡ Built for the agentic web

👉 https://owntheconversation.com