In today’s episode of Delivery Manager Daily, I break down one of the oldest and most unhelpful arguments in digital delivery: Should we run with process, or without it?

The truth is far more nuanced.

Too much process kills flow.

Too little process creates chaos.

Real delivery lives in the messy middle — where structure supports speed without suffocating it.

We explore:

• Why “no process” doesn’t exist — only undocumented process
• When process becomes a cage, not an enabler
• How Delivery Managers should think about flow over frameworks
• Practical ways to tune process based on team size, maturity and risk
• Red flags that you’ve slipped too far into chaos or bureaucracy
• How to experiment with process instead of enforcing it
• How to build a culture where process serves delivery, not the other way around

If you're working in an early-stage start-up, a scaling product business, or a huge enterprise wrestling with governance overload, this episode will help you diagnose where your team sits — and how to steer them toward the sweet spot.

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