Most shippers treat USPS as a fallback. Glenn Gooding sees a shift worth watching.

In this episode of Parcel Perspectives, Glenn unpacks why a new tentative agreement between USPS and UPS—one that could restore DDU access—might reshape lightweight residential delivery.

He explains what changed when that access was cut, how gig carriers rushed in, and why Amazon is stepping back from sub-1-lb shipments. With delivery models under pressure, USPS may be regaining relevance in ways that matter to shippers right now.

Listeners will learn:
• Why DDU access changes the last-mile game
• How USPS’s posture impacts gig carriers
• What volatility in light parcels means for strategy
• Where smart brands are building resilience

For brands chasing long-term stability, Glenn offers a grounded take on where parcel strategy might go next.

When a return request lands in the inbox, most brands see cost. Jordan Bleak sees potential. Joining Glenn Gooding on Parcel Perspectives, the Redo executive reveals how reframing returns can improve both customer experience and the bottom line.

Jordan walks through a real-world test that lifted exchange rates 30%, explains how brands are cutting support volume 15–20%, and argues that rigid policies often alienate first-time shoppers who could become loyal buyers. Along with Glenn, he also digs into the psychology behind returns—why transparency builds trust, how AI restores the “helpful associate” feeling online, and why flexible policies protect revenue better than blanket rules.

For logistics and eCommerce leaders, this episode offers a new playbook: treat every return as a chance to re-sell, re-engage, and rebuild loyalty.

The supply chain’s Achilles heel has always been integration. In this episode of Parcel Perspectives, Glenn sits down with Jeremy Schneck, Co-founder of Trackstar, to explore how his company is breaking down the barriers between shippers, 3PLs, and warehouse management systems (WMS).

Jeremy explains why outdated legacy platforms and a fragmented WMS market have created costly inefficiencies—and how Trackstar’s universal API acts as a “Rosetta Stone” for supply chain data. From enabling new software adoption to streamlining order editing, Trackstar helps software providers, shippers, and 3PLs work together seamlessly.

Listeners will learn:

• Why shippers struggle to evolve their tech stacks as their business grows
• How universal APIs unlock innovation for software providers
• Why now is the best time to invest in logistics technology

Packed with insights, this episode shows how Trackstar is driving flexibility and resilience across the logistics ecosystem.