The public Cloud services market continues to grow, mainly due to the acceleration of digital transformation programs aimed at improving customer experience. In this episode, host Ken Presti speaks with Bernie Hoecker, ISG Enterprise Cloud Transformation Lead, about how cloud migration and application modernization rank among the most important enterprise initiatives today. We delve into some of the key Cloud challenges, including security, provider lock-in practices, the talent shortage, the role of FinOps and how to build the right cloud environment.

Listen in to our discussion for an overview of our report on Public Cloud Solutions and Services, and find out how this research can help propel your business to the next level. Also, don’t miss our 5 key considerations to keep in mind when selecting public cloud services.

View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-PC-SS-Global-2022

Meet this episode’s guest: https://isg-one.com/who-we-are/people/bernie-hoecker?searchTerms=bernie+

Meet our host: https://www.linkedin.com/in/ken-presti-502b75

The IT industry is trending away from doing digital in favor of being digital. Enterprises have seen the benefits of their early investments in their initial digital transformation initiatives and are now taking matters to the next level.

In this episode, Ken Presti interviews analyst Akhila Harinarayan about a variety of trends in this space as well as on the growing emphasis on environmental, social and governance (ESG) objectives. Customer experience factors heavily into this discussion.

View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-DigitalBusiness-Enablement-ESG-US-2022

Meet this episode’s guest: Akhila Harinarayan

Meet our host: Ken Presti

The Contact Center has contributed to the significant growth of managed services supporting Business Process Outsourcing (BPO), given the growing need for digital customer experience amid the pandemic. But a number of complicated issues remain, including high employee attrition rates; new, and higher levels of, required skills; challenges surrounding the hybrid working model; and the effects of new technologies and functions such as AI, Digital Transformation, voice biometrics, facial recognition, and advanced analytics.

In this episode of Peering Beyond the Lens, Ken Presti does a deep-dive with Namratha Darshan, lead analyst of a recent ISG Provider Lens™ report entitled, “Contact Center - Customer Experience Services.” This podcast is a must for any business leader looking to leverage their call center into a competitive differentiator.

View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-CES-Global-2022/Toc

Meet this episode’s guest: https://isg-one.com/who-we-are/people/namratha-dharshan?searchTerms=Namratha+Darshan

Meet our host: https://www.linkedin.com/in/ken-presti-502b75