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Practical AI: The Capacity for Good

Practical AI: The Capacity for Good

Written by: Capacity
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About this listen

 Practical AI: The Capacity for Good, is a podcast that explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. We dive into real-life stories of how AI has improved people's lives. Join us as we explore the many ways in which AI can be a force for good and hear from those who are using it to make a positive impact on the world.Copyrights © 2024 All Rights Reserved by Capacity Economics Marketing Marketing & Sales
Episodes
  • How to Really Know What's in the Heart of Your Customer with Jim Tincher, Founder and CEO of Heart of the Customer

    How to Really Know What's in the Heart of Your Customer with Jim Tincher, Founder and CEO of Heart of the Customer
    Mar 6 2024
    In this episode of Practical AI: The Capacity for Good, Jim Tincher, Founder and CEO of Heart of the Customer, joins James Diel to reveal the true essence of "knowing your customer," share critical tools needed to perfect the customer journey, and delve into the game-changing role of AI and automation in enhancing customer engagement.
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    35 mins
  • How AI Tools Propel Customer Success with Lincoln Murphy, Founder of Sixteen Ventures

    How AI Tools Propel Customer Success with Lincoln Murphy, Founder of Sixteen Ventures
    Feb 7 2024
    In this episode of Practical AI: The Capacity for Good, Lincoln Murphy, Founder of Sixteen Ventures, joins James Diel to define the concept of customer success, the role of AI in customer success management, and how AI tools empower customer success professionals to integrate the human experience, leveraging intelligent analytics, automation, and data-driven decision-making.
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    37 mins
  • Navigating Generative AI and It’s Business Impact with Michael Hunigan, VP of Product AI at Capacity

    Navigating Generative AI and It’s Business Impact with Michael Hunigan, VP of Product AI at Capacity
    Jan 10 2024
    In this episode of Practical AI: The Capacity for Good, Michael Hunigan, VP of Product AI at Capacity, joins James Diel to discuss the transformative impact of Generative AI, highlighting its role in enhancing workflows across customer service, HR operations, and more. He emphasizes the importance of ethical usage, predicts the evolution of LLMs, and discusses upcoming innovations in automating email responses and leveraging custom models for enterprise data.
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    38 mins
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