The Behind the Badge series is back, sharing the stories and voices of frontline staff across the Correctional Service of Canada (CSC). In this episode, we take you inside the world of CSC’s Emergency Response Teams (ERTs)—specialized units trained to respond to critical incidents within federal correctional institutions.

You’ll hear from Patrick, an ERT member, who talks about the rigorous training, specialized equipment, and high-stakes situations they face. Whether responding to disturbances, conducting searches, or supporting institutional operations, ERTs are a cornerstone of CSC’s safety strategy.

Every federal prison in Canada has an inmate committee. But what do they actually do, and why does it matter?

These elected groups of inmates represent the incarcerated population and play a very important role in maintaining an open line of communication between staff and inmates and bringing forward concerns about daily life, like food, programs, and living conditions.

In this episode, we will learn more about inmate committees through conversations with Denise, an Assistant Warden at Nova Institution for Women, and an incarcerated women and inmate committee Chair.

Ever wondered what life is really like inside a federal women’s prison in Canada?

Correctional services for women have been shaped by decades of evolution, beginning with the landmark Creating Choices report in 1990. In fact, the five principles that emerged from this report still guide our interventions with incarcerated women today.

In this episode, we will learn more about the world of correctional services for women through conversations with Denise, an Assistant Warden at Nova Institution for Women, and Vanessa, an incarcerated woman.